Customer Service Team Lead

Definition and Examples of Work Recognize and alert the Customer Service Supervisor of unusual customer issues and trends in customer calls. Address and resolve front line questions from CSRs and be able to determine the necessity of involving the Customer Service Supervisor. Accurately relay information back to CSRs, through multiple modes of communication. Review, analyze and resolve KTA customer issues with other tolling agenc

Customer Service Team Lead

Definition and Examples of Work Recognize and alert the Customer Service Supervisor of unusual customer issues and trends in customer calls. Address and resolve front line questions from CSRs and be able to determine the necessity of involving the Customer Service Supervisor. Accurately relay information back to CSRs, through multiple modes of communication. Review, analyze and resolve KTA customer issues with other tolling agenc

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