Definition and Examples of Work
Recognize and alert the Customer Service Supervisor of unusual customer
issues and trends in customer calls.
Address and resolve front line questions from CSRs and be able to determine
the necessity of involving the Customer Service Supervisor. Accurately relay
information back to CSRs, through multiple modes of communication.
Review, analyze and resolve KTA customer issues with other tolling agenc
Definition and Examples of Work
Recognize and alert the Customer Service Supervisor of unusual customer
issues and trends in customer calls.
Address and resolve front line questions from CSRs and be able to determine
the necessity of involving the Customer Service Supervisor. Accurately relay
information back to CSRs, through multiple modes of communication.
Review, analyze and resolve KTA customer issues with other tolling agenc
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