Service Manager
Southeastern Equipment is looking for a SERVICE MANAGER to lead our product support team. We value solid communicators with a customer first orientation to work. If you understand the importance of product support, excellence and teamwork, we'd like to talk to you! We are a growth oriented, family owned business with an aggressive plain to double our territory.
Service Manager Job Description
Effective October 1, 2023
Primary Responsibility Summary
The Service Manager role encompasses various responsibilities, such as greeting and assisting customers, documenting equipment issues, and ensuring timely issue resolution. Effective communication is crucial, involving explaining service details, gathering feedback, and maintaining clear communication channels. Scheduling duties include managing appointments and efficiently allocating tasks.
Collaboration with the parts department is essential to ensure necessary components are available, and rigorous inventory management is maintained. Thorough documentation practices, including record-keeping and invoicing, contribute to overall efficiency. Additionally, the Service Manager undertakes various tasks assigned by the Operations Manager to enhance departmental efficiency.
Lastly, the Service Manager holds leadership, management, and accountability responsibilities for the Service Technicians.
Roles and Responsibilities
Values and Mission
Upholds Southeastern Equipment’s Values, Vision, and Culture.
We create relationships, not just transactions.
Through high levels of customer experience we provide solutions and expertise to help customers build the future.
Passionate - We have a steadfast determination.
Lead, Manage, and Accountability (LMA)
Parts and Inventory Management
Service Duties as assigned by Operations Manager
Educational and Experience Requirements
Physical Requirements and Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and walk through the shop. The employee is occasionally required to walk, climb or balance; stoop, kneel, crouch; and speak and hear. The employee must regularly lift and/or move up to 10 pounds, infrequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Our Company is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship.
Do you have a great work history but are hesitant to apply because your previous experience doesn’t specifically align? We encourage you to apply! Our Company values established skill sets, tenure, and culture fit over industry experience. We recognize that individuals with diverse experiences and backgrounds are essential to our success. You may be the perfect candidate for this role or others within our organization.
Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.
Our dealership offers full time employees: competitive salary, full benefits (Medical, Dental, Vision, Critical Illness, Life Insurance,401K, Wellness), and PTO, Company apparel and uniforms provided, boot allowance. EOE.
Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.