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ICU Charge Nurse

Position Title: ICU Charge Nurse

Department: Emergency and Critical care

Position Reports to: Support Staff Manager

Primary Job Duties:

The ICU Charge Nurse is a customer service focused position. The primary goal of the Charge Nurse is to ensure that charges are appropriately captured and accounted for all hospitalized patients. The Charge Nurse works directly with the veterinarians and provides financial updates to owners.

Job Duties:

Entering charges for doctors. Maintain a high standard of accuracy for inputting charges and updating invoices as needed.

Create and review estimates with clients, collect deposits for clients moving forward with treatment plans and hospitalization.

Audit charges by utilizing software Smartflow and EzyVet.

Provide financial updates to owners and collect additional deposits when treatment plans change, or hospitalization time increases.

Skills and Qualifications:

At least 2 years of work experience as a veterinary professional ideally in an emergency/specialty hospital environment

Excellent time management skills and ability to prioritize tasks.

Excellent written, verbal and computer skills

Preference given to candidates with EzyVet and or Smartflow software experience

Ability to communicate and explain complicated medical concepts in a clear and professional manner to clients, colleagues and doctors.

Affection for animals and concern for their welfare

Ability and interest in accommodating varied work assignments and schedules.

Ability to communicate in a professional, pleasant, respectful and courteous manner at all times.

Maturity, good judgment, and professional personal appearance

WHAT YOU'LL DO (Essential Functions):

· Participate in fostering a culture built on our values: doing the right thing.

· Support a practice environment that promotes collaboration and teamwork and ensure the delivery of quality, compassionate, effective, and efficient health care to pets and their families.

· Comply with all practice policies, quality assurance guidelines, and minimum standards of care.

· Perform other duties or projects as requested

WHAT WE'RE LOOKING FOR (Essential Qualifications):

Knowledge, Skills, and Ability:

· Knowledge of veterinary hospital practices and procedures

· Knowledge of medical terminology, equipment, and anesthesia procedures, as well as generic and brand names, common uses, and side effects of drugs utilized in a veterinary practice.

· Intermediate proficiency with a variety of computer programs including Microsoft Office Suite, and Practice Management software (PIMS)

· Intermediate written, verbal, and active listening communication skills with a customer-oriented approach

· Strong analytical, critical thinking, judgement, and problem-solving skills

· Strong attention to detail and high level of accuracy

· Strong organizational and time management skills including managing multiple priorities

· Ability to handle and maintain sensitive and confidential information with discretion

· Work independently with minimal supervision

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to talk and hear. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. Must be able to lift up to 30 lbs. unassisted, 75 lbs. with assistance. The working environment may be stressful with aggressive, frightened, abused or injured pets that may bite or scratch. Must be able to work flexible hours including some holidays, evenings and weekends.

SUPERVISORY RESPONSIBILITIES: None

Check us out at Bridgetownvet.com or email your resume to [email protected]