Student Support Administrator

Athabasca University's Faculty of Business is currently recruiting for a temporary full-time Student Support Administrator.
 

This temporary position is currently being offered as a six (6) month temporary position with an end date of May 31, 2025, with the possibility of extension.

 

First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02.

 

The Position:

The Student Support Administrator will primarily assist with the processing of grades, exam processing, academic support, and general student support administrative duties. The Student Support Administrator will monitor student progress and other retention duties that include reaching out to students who require further assistance. This will include outbound telephone contact, email, checking assignment status, etc. The incumbent will also assist with other Faculty units and academic staff by monitoring student progress and providing retention activities such as course follow ups, monitoring end dates, draft assignment submissions, etc.

 

Qualifications:

• Some post-secondary training required, and Undergraduate degree preferred.
• Two years' experience in a post-secondary setting, preferably in student or customer service.
• A working knowledge of computer operating systems such as, 0365 including Outlook, Microsoft Word, Microsoft Dynamics, Excel, PowerPoint, Banner, Internet, Notes and electronic mail required.
• Excellent interpersonal, administrative, communication, time management and organizational skills required.
• Experience in a post-secondary environment with exposure to academic systems such as: Student records system (Banner), Relationship Management System (CRM), MuchLearning , LMS systems, Library systems, Registry systems, Learning Services (Tutorial) systems, Finance systems, Media production and Course Materials would be considered an asset.
• Extensive knowledge of AU's policies and procedures and academic courses and programs are considered an asset.
• Equivalent education and experience or a combination of these may be considered

A detailed job description can be viewed at: Student Support Administrator

 

Contact Information

For further information regarding this position, please contact Carole-Anne Bibaud, Coordinator, Academic Support Administration and Support Services Trainer, at [email protected]

 

 

Athabasca First

Wherever possible, AU seeks to attract and hire qualified team members to reside in the Athabasca region. We will offer relocation assistance for the right candidate should you decide to relocate the Town of Athabasca. As a resident of the town or county of Athabasca, you can choose to work on and from our beautiful campus in Athabasca.

To discover the Town and Region of Athabasca, go to: Visit Athabasca.

What AU Offers: 

Benefits and Pension eligibility differs based on employee group and may include:

• Defined Benefits Pension Plan
• Alberta Health Care
• Extended Health Care
• Life Insurance, Accidental Death & Dismemberment Insurance
• Disability Coverage
• Vacation
• Office Closure between Christmas and New Year's Day
• Discretionary Benefit Fund
• AU Course Allowance
• A Variety of Leaves (e.g., Maternity/Parental/Adoption, Compassionate Care, etc.)
• Employee & Family Assistance Program (EFAP)

Educational credentials will be verified before an offer of employment is extended. An offer of employment is conditional upon verification of educational credentials. 

All qualified candidates are encouraged to apply; however, Canadian Citizens and Permanent Residents will be given priority. 

Athabasca University is committed to employment equity and encourages applications from women, Indigenous Peoples, persons with disabilities, persons of any sexual orientation, persons of any gender identity and expression, and members of visible minorities. 

Where applicants have equal skills, abilities, and experience, candidates residing within or willing to relocate to the County of Athabasca will be given preference.

Working outside of Canada is not supported by Athabasca University. You are legally not permitted to work for Athabasca University if you are living outside of Canada.