Imaging Help Desk Representative

Are you a tech-savvy problem-solver with excellent customer service skills? We're seeking a skilled Imaging Help Desk Representative to join our team! In this role, you'll be responsible for troubleshooting printer and copier issues, processing supply requests, and providing superior customer service to our clients. You'll also be expected to work with minimal supervision, manage multiple tasks, and achieve deadlines, all while maintaining constant communication with your team lead. Knowledge of Microsoft products and experience with diagnostic tools is a must, and familiarity with Canon, Konica Minolta, Xerox, Lexmark, and Hewlett Packard products is a plus. If you're ready to take on new challenges and excel in a fast-paced environment, apply now!

 

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary.  Any non-essential functions are assumed to be included in "other related duties as assigned":

These daily activities include, but aren't limited to:

• Perform basic troubleshooting for printer and copier issues (Canon, Konica Minolta, Xerox, Lexmark, Hewlett Packard), including networking, drivers, and software problems, with a focus on achieving remote resolution. Processing supply requests from clients on the phone or submitted electronically.
• Maintains records of daily data communication transactions, issues and remote remedial actions taken.
• Maintain knowledge base for your team.
• Maintain regular communication with Team Lead.
• Special Projects as assigned.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

 

 

Qualifications/Requirements:

• Minimum of two days in office weekly
• Proficient in Microsoft products with a demonstrated ability to quickly learn and adapt to new software's.
• Advanced troubleshooting and multi-tasking skills.
• Knowledge/Experience with Mac PC and remote tools.
• Knowledge/Experience with Imageware/Vcare/Remote diagnostic tools.
• Exceptional follow-up and follow-through abilities.
• Ability to work independently and as part of a team.
• Exceptional customer service and communication skills, both orally and written.
• Works well under pressure, consistently meets deadlines and efficiently manages multiple tasks.
• Ability to effectively manage highly complex, confidential and sensitive information with discretion and professionalism
• Familiarity with Canon, Konica Minolta, Xerox, Lexmark, Hewlett Packard is favorable but not required.

         

Education/Experience:

• Minimum two years of industry experience in similar role or with comparable responsibilities.
• Associate's degree in information technology or computer science is preferred but not required.

 

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually minimal.

For information on the physical demands of this job, see Human Resources.

 

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Loffler Core Values

What Defines our Culture.

• Positive Attitude: Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player.
• Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right.
• Innovation: Be a Visionary. Welcome New Ideas. Work Smarter.
• Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Best in Industry; Field Expert.
• Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.