Customer Service Representative

Job Title: Customer Service Representative
Location: Gig Harbor, Washington 98335
Salary: $18-24/hr

Are you the kind of person who can handle a chaotic phone line, calmly assist a panicked pet owner, and still find time to give a high-five to your teammate? If so, we want you to join the Puget Sound Veterinary Specialty & Emergency team as a customer service representative! We’re looking for someone who can juggle a variety of tasks, deliver exceptional service, and keep their cool in the fast-paced, high-energy world of veterinary medicine.

We’re not just any animal hospital—we are a compassionate, innovative, and customer-centric organization dedicated to providing high-quality emergency care for pets and the peace of mind their owners desperately need. And we need a customer service representative who will be the calming voice on the other end of the line and the friendly face when clients walk through our doors. So, if you’ve got a knack for customer service, an understanding of the veterinary world, and a passion for making people (and pets) feel at ease, you’re the one we’re looking for!

What You’ll Be Doing:
As our customer service representative, you’ll be at the heart of everything we do. You’ll handle a high volume of calls, manage appointments, check in clients, and make sure everything runs smoothly. Whether it’s reassuring a stressed-out pet owner or providing accurate information to our veterinary team, you’ll need to juggle multiple tasks and keep everyone on track. You’ll need to be quick on your feet, especially in high-stress situations when the phone is ringing, and emotions are running high. Don’t worry though—we’re a team-oriented bunch, and we’ve got your back!

What We’re Looking For:
You should have at least 1 year of experience in a veterinary hospital (bonus points for knowing your way around veterinary medical terminology). A strong communicator who can listen actively, empathize with pet owners, and clearly explain complex information—that’s what we’re after! You’ll need to be comfortable handling sensitive situations with care, while remaining calm, professional, and friendly. You’ll be juggling appointments, managing inquiries, and helping our veterinary team stay organized, all while keeping that warm, welcoming demeanor.

You should also be able to handle multiple tasks at once—after all, we’re a busy hospital, and our customer service representatives are the first line of defense in managing everything that comes through the door or over the phone. Your ability to stay organized, prioritize tasks, and think on your feet will be crucial. Plus, a basic understanding of veterinary care and procedures is a must, so you can provide clients with the best, most accurate information possible.

Why You’ll Love It Here:

• Competitive pay ($18-$24/hr)
• Health, Dental, and Vision Insurance
• Employee Assistance Programs
• Employee Pet Discount (because your pet deserves the best, too!)
• WorldVets Travel Opportunities (yes, you can travel and help animals in need worldwide!)

If you’re ready to be part of an awesome, team-oriented crew and make a real difference in the lives of pets and their owners, then don’t wait—apply now! Trust us, this job is pawsitively amazing, and we can’t wait to meet you!

Join our team and let’s make a difference together, one paw at a time!

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