IT Manager

 

 

 

A.   ORGANIZATION RELATIONSHIPS

 

Position Title:               IT Manager                                               

Position Number:           00209852 (Job Code)

Employee:                   

 

Work unit·                    Administration (Information Technology)

 

County:                           Dougherty

 

Immediate Supervisor:   Chief Operations Officer

 

 

Positions supervised through immediate contact:

Number                          Title:      Network Administrator                            

Number:                        Title:       IT Technician - Lead                          

Number:                        Title:       IT Technician                        

 

Number:                        Title:                                 

 

B. QUALIFICATIONS

User must possess Technical Management, Technical Understanding, Analyzing Information, Informing Others, Staffing, Problem Solving, Developing Budgets, Coordination, Strategic Planning, Quality Management.

 

Training and experience leading to competencies needed to independently provide technical support to computer users in an assigned office area. This includes comprehensive knowledge of both personal computer (PC) and Local Wireless Area Networks (W/LAN), and Sever administration; hardware and software; CCTV installation and configuration, Management of VPN's Promoting Process Improvements, Data Maintenance and Integrity.

 

Additionally, skills in oral communication, and decision making; highly developed competencies in customer service and interpersonal skills. This also includes the ability to install and provide support for PC and LAN hardware and software: database management software and possession of a strong desire to lean and be flexible with regard to new technology and methodology.

 

 

1. EQUIPMENT THAT REQUIRES SAFE AND EFFECTIVE USE:

Vehicle

1. BLOODBORNE PATHOGEN CATEGORY (check one)

 

                                   Employee routinely performs tasks that involve exposure to blood or other potentially infectious material as part of their assigned duties (Category I).

 

                                   Employee performs assigned task which does not involve exposure to blood or other potentially infectious material BUT employment may require performing unplanned category I task (Category II).

 

                                  Employee performs assigned task which involves no exposure to blood or other potentially infectious material ANO performance of category I task are not a condition of employment (Category Ill).

 

 

E. MANDATORY TRAINING CATEGORY (Check One}

                    Administration                             _Direct Care _            Medical

 

 

F. PERFORMANCE IMPROVEMENTS

 

The Albany Area Community Service Board dba Aspire Behavioral Health and Developmental Disability goal is to continually improve the delivery of service by improvement of consumer outcomes and satisfaction. All employees have a role in performance improvements and are expected to interact collaboratively with co-workers, and other contacts to provide consistent, high-quality, consumer focused services.

 

 

G.AGE RELATED AND SPECIAL NEEDS OF POPULATION

 

Staff should be able to: (Define Competency Areas)

 

1. Management of multiple employees
2. Manage Active Directory Domain Services
3. Fully support all components within agency network infrastructure
4. Analytical Skills
5. Management of Information Technology Day-to-Day Operations
6. Ensure network security and connectivity
7.  
8. Develop and maintain information technology policies and procedures

1. Information Technology budget management
   1.  

 

 

 

 

 

H.ASSIGNED DUTIES

 

DESCRIPTION OF WORK DUTIES AND RESPONSIBILITES: (Type in or attach current description of duties.  Employees are expected to perform their work in a competent and efficient manner. Include % of time)

 

 

Duties include, but are not limited to:

                             

1. Participates in the management, security, and, support of networks (40%):
   1. Recommends standards, specifications and methodologies for the network operation of the assigned Division/Office.

b.   Perform or participate in the implementation of project plans and schedules

c.    Communicates regularly with project leader on progress toward defined goals and/or required results. Provides specific feedback and initiates corrective actions when defined goals and/or results are not being met.

d.   Recommends network solutions which enhance operational efficiency and meet the needs of agencies mission and values.

 

1. Installs and support Personal computers, Servers, and Networking Peripherals (10%):
   1. Installs network operating systems according to project plan

b.   Install network hardware and software

c.   Installs and support LANs, WANs, network segmentations, Internet, and Intranet systems.

1. Builds and maintains shared network resources such as network drives and printers.
2. Add and delete users from Active Directory, electronic mailboxes, support site, EMR, shared resources and other related applications as needed.
3. Coordinate backups in accordance to Disaster Recovery Plan. Perform recoveries as necessary
4. Performs troubleshooting on network peripheral, servers, and endpoints.

 

1. Maintain a consistent high level of quality in regards to day-to-day operations of Information Technology Department (15%)
   1. Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

b.   Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

c.   Directs technological research by studying organization goals, strategies, practices, and user projects.

1. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
2. Contributes to team effort by accomplishing related results as needed.

 

 

1. Support in managing business operations of IT Department (25%):
   1. Discusses support requirements and submit appropriate recommendations
   2. Meets financial requirements by submitting information for budgets; monitoring expenses.

c.   Participates in meetings with development teams, vendors and/ or management to exchange relevant information in efforts to support and upgrade assigned systems

1. Assists in preparing long range plans reference to system development life cycle.
2. Develops goals and objectives which best meets needs relevant to agencies mission statement.

 

1. Prov ides on-going/on-call operational and end-user assistance (10%):
   1. Analyzes and resolved problems on a local level in an accurate and timely manner.
   2. Answers calls from local administrators and/ or users in a timely, efficient, and professional manner
   3. Document problems and resolutions within agency support system

1. Treats all end users with respect and courtesy.
2. Listens to end-users and maintain a professional business relationship

f     Responds to questions from others in a timely and efficient manner. Providers clear, accurate information and explains procedures or material to provide end users with sufficient knowledge to perform task efficiently on workstations

 

 

 

 

 

 

 

 

______________________                                               ___________________

Employee Signature                                                      Date

 

 

 

 

 

______________________                                             ____________________

Supervisor Signature                                                     Date