Operations Team Manager

Summary 

The Operations Manager is responsible to be a key resource for ATS, Inc. by planning, directing, and controlling operational functions, supervising, and coordinating the activities of company employees, and guiding quality, efficiency, and productivity improvement efforts. 

Education and Experience 

  • Bachelor's degree (B.A.) from a four-year college or university; or 3-5 years related experience and/or training; or equivalent combination of education and experience in the transportation industry 

  • Firm understanding of the commercial transportation industry with a strong working knowledge of operations, logistics and transportation principles 

  • Self- motivated, financially driven, results oriented to maximize every aspect of our business. 

  • Proficient in Microsoft Office (Word, Excel, and Outlook) required. 

  • Excellent communication skills (written, listening and verbal). 

  • Must be self-motivated, able to multi-task and work independently. 

  • Must be a team player, amendable to a variety of work projects. 

  • Must be analytical with the ability to apply data. 

  • Must be able to maintain a high level of confidentiality. 

  • Must be proficient in responding to internal and external customer situations, responding to customer needs as required. 

  • Must be able to both think creatively and provide creative contributions to projects. 

  • Willing and able to travel infrequently, including overnight travel. 

Essential Duties and Responsibilities 

  • Plans, directs, and controls operational functions of ATS, Inc. 

  • Actively engaging in customer and business relations, pricing, equipment purchasing, and operational efforts 

  • Manages fleet productivity by tracking critical performance indicators 

  • Recommends and implements appropriate plans for improvement 

  • Assists Fleet Managers with drivers' day-to-day personal, financial, productivity, training, and service needs, reviewing and reconciling related reports 

  • Proactively resolving and minimizing problems, and assisting with and/or handling counseling, training, communication, discipline, and terminations as needed 

  • Assists Fleet Managers with DOT-regulated issues including drug tests, log hours, and other safety –related matters, providing direction and ensuring scheduled completion and/or resolution 

  • Conducts exit interviews when drivers terminate their employment 

  • Establishes operating budget and strategic plan, ensuring that all company and department goals are met 

  • Continuously seeks to improve departmental quality, efficiency, and productivity standards 

  • Creates updates and/or revises company processes, tools, and resources, etc. 

  • Supervises and coordinates activities of operations employees 

  • Hires, disciplines, and terminates employees 

  • Monitors employees' performance, prepares and conducts employee performance appraisals, recommends promotions, salary adjustments, and offers assistance and direction when needed 

  • Assigns, schedules, and reviews work, ensuring that all areas are adequately covered 

  • Establishes goals and work standards 

  • Administers company policies and procedures 

  • In support of ATS's culture, all employees are expected to consistently, effectively and reliably perform in accordance with the Company's values as set forth in our core competencies and behaviors (All Employee Competencies and Manager Competencies).  

  • Position may require work responsibilities outside of normal business hours, and infrequent travel may be required.   

  • Performs other duties and responsibilities as assigned. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

This position performs work primarily in an office setting. 

  • Constantly in a stationary position and occasionally will move around. 

  • Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s). 

  • Constantly conversing with internal and external customers in person or via phone system. 

Supervisory Responsibility 

Carry out supervisory responsibilities in accordance with ATS's policies and applicable lawsResponsibilities including interviewing, hiring, training and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

  • Base salary of this position is $65,000 - $95,000 with additional opportunity to earn incentive. Base salary offered is determined by relevant experience, education, certifications, and geographic location as compared to others doing substantially similar work. In addition to the base salary, employees may be eligible for performance-based incentives, which can vary depending on individual and/or company performance. 
  • Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package. Employees will have the opportunity to enroll in a variety of benefit programs including health, dental, and vision insurance, as well as a 401k retirement savings plan effective on the first of the month following 60 days of employment. Additionally, we provide paid holidays, paid time off, access to professional development opportunities, wellness programs, and employee assistance resources to our employees. Our goal is to ensure that all employees have the support and resources they need to thrive both professionally and personally.