Provider Relations Specialist - Bilingual Spanish

Our Ideal Bilingual Spanish/English Provider Relations Specialist:

Are you detailed oriented and enjoy meeting deadlines? Have great time management and organization skills? Want to work for a company that has a strong mission of helping children with special needs?

Job Summary: Bilingual Spanish/English Provider Relations Specialist is to oversee service providers, monitor productivity/clinical fulfillment, performance, and serve as a liaison for providers and other internal departments.

Please note that this is not a remote position 

Essential Duties and Responsibilities:    

• Establish and maintain a supportive relationship with providers.
• Coordinate with internal teams and providers to ensure timely, compliant documentation and service delivery per EI rules and regulations.
• Communicate updates on EI regulations, service changes, and QA policies to providers.
• Monitor and manage therapist productivity and caseloads.
• Oversee provider performance, including conducting annual reviews.
• Review reimbursements, bonus/overtime pay, and provider invoices.
• Address provider and staff concerns across departments (e.g., Case Management, Billing, HR, etc.).
• Maintain regular communication with providers and office staff via email and phone.
• Perform new hire orientations for providers and conduct re-training as needed.
• Work with Compliance/Credentialing to ensure provider compliance
• Perform other duties as assigned by manager.

Our Mission: We believe that all children have potential.  We are guided by the mission to support children with special needs to Achieve Beyond their current abilities.  We are always striving for continuous improvement by setting goals and measuring performance.  It is the reason we will succeed together. 

Qualifications and other requirements:

• Bilingual Spanish/English a must
• Bachelor's Degree in related field preferred
• Excellent interpersonal skills; the ability to interact with a broad spectrum of people
• Ability to multitask and work in a fast-paced environment
• Self-motivated with excellent work ethic.
• Take the initiative and be a decision maker
• Strong analytical skills
• Strong typing skills and knowledge of Microsoft Office Suite

Physical Requirements of the Role:

• Must be able to remain in a stationary position for prolonged periods of time up to 90% of the work day working on a computer/electronic device.
• The ability to observe details at close range (within a few feet of the observer).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Benefits Include:

• Comprehensive medical, dental, and vision coverage, and 401k with employer match
• Short- and long-term disability coverage as well as life, flex spending, and commuter benefits
• Paid time off, sick time, and holiday pay
• Various Employee Discounts on Entertainment and Equipment
• Educational reimbursement and referral bonuses
• Structured initial training
• Monthly administrative events and so much more! 

Compensation: Full-time hourly non-exempt $23-$24 per hour

Hours: In office, Monday-Friday 9:00am-5:30pm 

Job Description is Subject to Change.