Certified Medical Assistant- Back Office

Certified Medical Assistant-Back Office

Center for Primary Care

 

Who we are:

For over 30 years the Center for Primary Care (CPC) has cared for families in the CSRA by providing patients with the most convenient, accessible, and personal healthcare available. Our mission is to improve the health and wellbeing of the families we serve by providing compassionate and high-quality care in a joyful setting. The physicians, healthcare professionals, and support team at our 9 practices, plus laboratory, imaging, and corporate locations work to transform our mission into action.

 

 

What our employees say:

At Center for Primary Care, we understand that the work environment is as important as the hard work you do. Center for Primary Care is Great Place to Work Certified which means our employees share feedback on their work culture experiences and we listen and strive to create positive employee experiences centered on joy, trust, and belonging.

Learn more about CPC’s culture and Great Place to Work Certification by clocking on the link below:

Working at Center for Primary Care | Great Place To Work®

 

Benefits for you and your family:

Coverage that cares for body, mind, and spirit.

Comprehensive benefits, extensive networks, and no charge medical visits at Center for Primary Care locations.

Retirement plan with generous employer match and profit sharing.

Mental Health Support Services.

Paid Time Off programs.

Scheduled Bonuses.

 

Certified Medical Assistant-Back Office

Key Responsibilities:  

Essential Functions

Reporting to the Office Manager, the Certified Medical Assistant is responsible for serving, greeting, scheduling, maintaining records and accounts for patients.

• Assist providers adequately and accurately with exams and procedures.
• Demonstrates the ability to carry out and complete providers orders.
• Conscientious of work area to include keeping exam rooms and equipment cleaned, stocked, and in working condition.
• Accurately administers medication and injections per provider orders
• Accurately documents necessary information in Electronic Medical Record System
• Operate office equipment according to manufacturer guidelines to include but not limited to EKG, autoclave, nebulizer, blood pressure cuff.
• Prepares patient and exam room appropriately for exams, procedures, etc. making sure appropriate supplies are stocked
• Ensure smooth patient flow throughout the office by assisting in other areas when needed or as requested.
• Documents and reports lab results on appropriate forms and in a timely manner.
• Drawing blood, labeling specimens and completing orders in adherence with the guidelines of our accrediting body.
• Adheres to infection control guidelines.
• Maintains patient confidentiality at all times; adheres to all HIPAA guidelines.
• Communicates effectively with patients in person and by telephone at his/her level of understanding.
• Prepare forms and patient paperwork for provider review and signature.
• Promotes positive public relations to patients, visitors, families, providers, and others.
• Physical appearance and conduct is consistent with acceptable professional ethics and CPC standards.
• Answers telephone by identifying person answering and assisting callers in a pleasant manner.
• Screening, prioritizing, and returning patient calls according to office procedure.
• Maintains operations by following policies and procedures, reporting needed changes and making suggestions for improvement.
• Reads and familiarizes oneself with all laboratory policies and procedures.
• Stays current on all changes to laboratory policies and procedures.
• Participates in continuing education and required competency testing for laboratory duties.
• Accurately performs laboratory tests ordered by providers by following step-by-step instructions.
• Timely and effectively communicates critical laboratory results to the ordering provider and documents actions appropriately.
• Effectively navigates the Laboratory Information System to perform assigned duties.
• Understands and observes policies set by OSHA, CLIA, COLA, and HIPAA.
• Understands criteria for specimen acceptance, accurate records, and prepares reports completely.
• Performs other duties and responsibilities as assigned.

 

All essential functions must be performed. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity.

 

Qualifications for Success:

Education and Experience Requirements

 

Education: High School graduate or GED required.

License/Certification: Registered MA, Certified MA or current LPN, required. Must have or be able to obtain CPR certification within 6 months.

Experience: Prior Medical Assistant experience preferred.

• Knowledge of Electronic Medical Records and Laboratory Information System.
• Ability to type.
• Demonstrates critical thinking and problem-solving abilities.
• Ability to identify emergent medical situations.
• Demonstrate positive customer service skills.
• Ability to function in a fast-paced work environment, multi-tasking.
• Attention to detail.
• Prior experience using computer software, preferably electronic medical records.
• Prior laboratory preferred. 
• Prior customer service experience preferred.

 

Additional Job Details:

 

Work Setting: On-site (Corporate Office and site visits)

Job Type: Full-Time

Schedule: Weekdays and ability to work flexible and extended hours, as needed.

Compensation: Market competitive base pay, commensurate with education and experience.

 

Center for Primary Care is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances.

Center for Primary Care is a Drug-Free Workplace employer.