Support Clerk - Palm Desert, CA
Inland Respite, Inc. is a company dedicated to serving the developmentally disabled population. Inland Respite, Inc. currently has the opportunity for a Support Clerk to join our team in Corona, CA.
Position Scope:
The Support Clerk role is a nonexempt position, under general direction from the Operations Manager or their designee, will perform a variety of clerical and administrative duties assigned to file maintenance, record management, creating and distributing reports, liaising with consumer and care providers, and other duties as assigned.
Essential Duties:
- Provide administrative support to the organization under the direction of the Operations Manager or their designee.
- Ensure compliance with all departmental and organizational practices (i.e. assist with coordinating and obtaining pre/post-employment assessments, trainings, etc.); perform periodic audits to ensure compliance with organizational practices.
- Transcribe, record, fax, and file documents.
- Forward incoming mail and email requests to the appropriate department(s) for completion.
- Assist with acquiring and distributing material to consumers and care providers when applicable; update agency software and documents as directed.
- . Act as a liaison for consumers and care providers; provide information, follow-up on compliance documents, answer questions, and assist with resolving any emerging problems.
- Receives, prepares, handles, and stores confidential information according to the established document retention schedules; continuously maintains confidentiality.
- Consistently review and maintain files for the designated department; ensure that all files are stored appropriately and accessible when needed.
- Responsible for preparing, compiling, and distributing reports; maintain the designated reporting databases.
- Prepare care provider/consumer folders, when applicable.
- . Sort and organize original timecards at the end of each pay period and send all original timecards to the Billing Department.
- Keep track of changes within the designated department: develop a calendar; maintain active, updated, and inactive consumer and care provider census for the designated department.
- Maintain ongoing communication with the human resources, operations, and respite services department.
- Assist with the preparation of the monthly department supply request.
- . May attend meetings, trainings and/or seminars related to the designated functional unit.
- Ability to function appropriately within all operations-related company platforms.
- . Continuously strive to provide excellent customer service, interpersonal communication and serve as a source of accurate information.
Secondary Duties:
- Assist in other administrative areas of the organization when needed.
- Assist with quarterly care provider meetings, as needed.
- May periodically attend quarterly vendor meetings.
- May periodically attend job fairs and other recruitment venues for care providers.
- Serve as clerk for front desk/reception area.
- Assists with department projects as needed.
- Attend all mandatory meetings in a timely manner.
- May periodically assist with COVID testing for care providers.
Education, Experience and Skills Required:
- High school diploma or equivalent (GED) plus six (6) months of office/clerical support experience.
- Ability to read, write and communicate effectively in English & Spanish (Bilingual Preferred).
- Ability to type 30 wpm and do basic business arithmetic.
- Knowledge and practical experience in developmental services.
- High attention to detail, and strong affinity for customer service.
- Excellent organizational, time-management, and problem-solving skills.
- Practical application of MS Excel, MS Outlook, MS PowerPoint, MS Word, and MS Team for Windows required.
- Practical application of HelloSign and/or DocuSign and other cloud-based e-signature solutions/digital platforms.
- Ability to use standard office machines such as a personal computer, calculator, copier, fax machine, telephone, etc.
- Ability to utilize video and audio conferencing and online chat-based platforms such as Zoom.
- Valid California Driver's License.