Customer Service Representative

Lake Olympia Animal Hospital is a full service multi doctor veterinary hospital located near Sugar Land in Missouri City.  We are looking for a team member to join our LOAH family that is ready to hit the ground running, with proper training. Veterinary receptionist experience would be preferred, but also happy to work with the right candidate if they don't necessarily have experience in the veterinary field. Our ideal candidate is a people person that can multitask and handle a fast-paced environment. We work hard, but we have a lot of fun as well!

Lake Olympia is open Monday-Friday from 7am-6pm, and Saturday 7:30am-noon.  This is a full time position, with 3 full work days during the week and every other Saturday.

We foster a culture of teamwork and respect within our team and strive to provide top notch care and compassion for our clients and patients. 

Full Time Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k
• Team Member Discount for Veterinary Care
• Scrub Allowance

 

Requirements:

• General understanding of veterinary medicine

• Great attitude with a desire to work

• Desire to exceed client expectations of service

• Excellent organizational, analytical and customer service skills

• Strong attention to detail

• Strong written and verbal communication skills

• Responsible, honest and accountable

 

Essential responsibilities include but are not limited to:

• Assisting clients with basic questions regarding pets' health

• Schedule and confirm appointments

• Securing and updating records from appointment, including uploading imaging and lab work.

• Gather all records needed for appointments

• Collect and process payments in person, over the phone and online and assist in discharging clients.

• Make sure examination rooms, lobby and front desk are kept clean and presentable at all times