GS Event Dispatch

Position Overview:

Answers, directs, responds, and dispatches all phone calls, radio calls, and text messages before, during, and after events.                                                          

Essential Functions: include the following, other duties may be assigned.

• Logs all radio calls in the computer system that pertains to the event such as set up, housekeeping and general maintenance before, during, and after events
• Makes quick decisions based on information given
• Answers multiple phone lines, both internally and externally
• Answers all phone calls and provides correct information or directs phone calls to the appropriate department
• Dispatches all radio calls with correct information to appropriate departments
• Follows up to ensure dispatched calls are completed
• Broadcasts radio transmissions as necessary
• Responds to and dispatches all text messages from patrons during events using an internet based-platform.     
• Emails nightly incident report & text message logs to designated arena personnel
• Works with Guest Services Managers on special projects
• Stays current with event related developments and building knowledge
• Follows policies and procedures as set forth by the Guest Services Department
• Demonstrates on time attendance and works scheduled events
• Provides excellent customer service to internal clients and all departments
• Shares knowledge of prescribed protocols for all emergency situations
• Communicates emergency situations quickly, calmly, and accurately to Command Center

Education & Qualifications:

• High School Diploma or General Education Degree (GED)
• A minimum of three months related experience or training
• Ability to use a computer for scheduling purposes, dispatch reports, text messaging service, and incident reports
• Must be at least 18 years old

Physical Demands & Work Environment:

• Requires extensive mobility to walk, sit, and stand for up to 6 hours without a set break
• Requires extensive mobility to walk up and down aisles and stairs for up to 6 hours per event, and to move quickly between floors
• Requires the ability to use hands and fingers to type quickly and accurately
• Requires the ability to sit, stand, walk, talk, and hear
• Requires the ability to lift and/or move up to 10-20 pounds
• There are no set breaks; breaks are discretionary 
• Noise level in work areas is usually moderate, however, during events; the noise level may be loud
• Employees must be able to work on evenings, weekends and holidays as required
• Requires ability to perform all essential functions indoors/outdoors exposed to the elements (heat, cold, humidity, rain, snow, and wind).”