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Key Account Specialist

 

Job Summary:  

Responsible for managing the post-sale process, activities for key accounts, and delivering customer service with a commitment to customer satisfaction. Serving as a liaison between the client, sales, and various internal departments to ensure a seamless sales experience through communication and customer advocacy.  

 

Supervisory Responsibilities: 

  • This position has no supervisory responsibilities. 

 

Duties/Responsibilities: 

  • Processing purchase orders and change orders. 

  • Responsible for customer relationship management on the assigned accounts. 

  • Responsible for post-sale account management, including account performance reviews, key metric analysis, and lead corrective action implementation. 

  • Manage and coordinate projects for key accounts. 

  • Partner with sales to support opportunities in the pre-sale stage. 

  • Process sale samples, warranty, and field trial orders. 

  • Track field trial progress and provide strategic insight for improvements. 

  • Provide input on inventory planning, forecasting, and inventory management strategies. 

  • Collaborate with Supply Chain on production planning adjustments to align with customer delivery needs. 

  • Resolve daily operational matters like backlog, shipping and billing discrepancies, return orders, and customer complaints. 

  • Perform other duties as assigned. 

 

 Required Skills/Abilities:  

  • Excellent verbal and written communication skills. 

  • Strong customer focus and relationship-building skills. 

  • Strong analytical and problem-solving skills.  

  • Excellent organizational skills and attention to detail.  

  • Excellent time management skills. 

 

 Education and Experience: 

  • Bachelor's degree in business, supply chain, logistics, or related fields. 

  • 5 years of account management or customer service experience in a manufacturing or distribution environment. 

  • An equivalent combination of education and experience will be considered in lieu of a degree. 

  • Project Management experience desired. 

  • Experience in forecasting through accurate data analysis and strategic modeling techniques. 

  • Knowledge of Microsoft Office (Word, Excel, and PowerPoint). 

 

Physical Requirements:  

The physical demands described are representative of those that an employee must successfully perform.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

  • Employees must regularly lift and/or move up to 10 pounds.   

 

Work Environment:  

The work environment characteristics described are representative of those an employee encounter while performing the essential job functions. 

  • Employees regularly work in an office environment.