Transit Software Specialist

JOB SUMMARY:

RGRTA has continually invested in new technologies related to its scheduling software, asset management, paratransit software, and operational workforce management platform. This software is critical to the success of daily operations.

The focus of the technical responsibilities of this position will be on developing and maintaining these in-house applications across the organization, utilizing current development languages and techniques.  There will be a heavy emphasis on data reporting, analysis and supporting various departments that utilize the software.  Additionally, this role shall also ensure the use of best practices, adhere to any regulatory compliance requirements, employ change management control, supervise development lifecycle practices, develop policies and safeguard the security and integrity of assigned systems.

BENEFITS INCLUDE:

• Staying Healthy: Medical, Dental, and Vision (Dental & Vision currently free), Flexible Spending Account (FSA)
• Feeling Secure: Disability Insurance, Pension Plan, NY State Deferred Compensation Plan, Life & Accidental Death & Dismemberment (AD&D) Insurance, Accident Insurance, Group Specified Disease Insurance and Hospital Insurance
• Work-Life Balance: Paid Time Off (PTO: 3 weeks + 2 days granted upon hire; accrue additional time after 1 year), Employee Assistance Program, Paid Holidays, Verizon Wireless Discount, On-site Fitness Center open 24/7, Employee Wellness Program, Culture & Inclusion Council, BJ's Wholesale Club Discount, and more!

Click here to view current medical plan rates!

 

REPORTS TO: Manager of Technical Systems Support 

COMPENSATION: $68,000 to $75,000 annually (depending on experience) 

 

ESSENTIAL FUNCTIONS:

• Provide expert advice and guidance on the improvement of reporting, data extraction, mobile apps and technology to improve software platform utilization.
• Work with end users, departments, and internal customers to establish needs, gather requirements, create specifications, and develop new programs, as well as design and write code to support existing applications with third-party software support.
• Develop policies and maintain program development best practices and concepts, including development lifecycle practices.
• Work to develop and maintain all necessary documentation on all current and newly developed systems.
• Abide by organization change management controls to improve system and platform stability.
• Work with other IT staff and third-party vendors to develop and deploy applications and interfaces.
• Assess and develop long-term strategic goals for system improvement in the organization.
• Be a team player able to work effectively with individuals with different backgrounds and levels of expertise.

ADDITIONAL RESPONSIBILITIES:

• Support existing third-party applications.
• Provide formal and informal customer education on features and functions of developed systems.
• Demonstrate professionalism and a high level of customer service that serves as a role model and positive image to the team.
• Communicate effectively and efficiently with appropriate individuals: committees, management, vendors, peers, etc.
• Manage development projects.
• Provide assistance to other IT staff as necessary.

 

QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES:

• Associate or higher-level degree in information technology or related field with a minimum of 3 years of experience in systems administration, software support, or desktop applications.
• Excellent working knowledge of RDBMS systems including MS SQL Server and Oracle Database
• Exceptional organizational and project planning skills.
• Skilled in problem solving, analysis, and interpretation of technical data.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employees is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls.  The employee frequently is required to talk, hear and use a computer.  The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

ADDITIONAL INFORMATION:

Rochester Genesee Regional Transportation Authority (RGRTA) has a zero-tolerance drug and alcohol policy for all employees in accordance with state and federal law. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment in accordance with the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

RGRTA is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.