Transportation Operations Lead
POSITION SUMMARY: Assist in daily operations of the transportation department to ensure associate and guest satisfaction while maintaining an elevated level of hospitality.
ESSENTIAL FUNCTIONS:
- Supervise transportation staff, ensuring they deliver excellent customer service and adhere to safety protocols.
- provide ongoing support to transportation staff, ensuring they are well-equipped to deliver outstanding service.
- Monitor and analyze transportation services performance, identifying areas for improvement and implementing appropriate strategies.
- Maintain and manage transportation vehicles, ensuring they are clean, well-maintained, and comply with all regulations.
- Collaborate with department managers to ensure seamless guest experiences and resolve any transportation-related issues promptly.
- ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
Proven experience in a transportation or logistics role, preferably in a hospitality or customer service setting. - Strong leadership and management skills, with the ability to motivate and guide a team effectively. - Excellent organizational and multitasking abilities to manage multiple transportation requests and schedules. - Knowledge of local transportation regulations, safety standards, and best practices. - Outstanding communication and people skills to interact with guests, staff, and vendors in a professional and friendly manner.
- Minimum Degree Required: High School Diploma or Equivalent
- Preferred Degree: Choose an item. in ___NA_____ (if applicable)
- Certificate(s) or License(s):
- Years of experience: ___2+__________
TRAVEL REQUIREMENTS: (Provide travel expectations for this role)
To and from Big Cedar transportation office
Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.