Systems Engineer

If you're looking for a dynamic and impactful career that combines technical innovation with direct customer engagement, our Systems Engineer position in Consulting Services is your ticket. In this role, you won't just solve problems; you'll craft solutions that meet customer needs, develop cutting-edge software and hardware, and deliver unwavering support from start to finish. Your skills will shine as you diagnose and resolve issues, provide ongoing training, and make impactful process improvements. With deep expertise in IT applications and imaging software, this role is perfect for self-motivated individuals seeking to transform the future in the world of imaging technology and automation. Join us to make a real impact!

 

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary.  Any non-essential functions are assumed to be included in "other related duties as assigned":

• Analyze and documents customer requirements during the pre-sales support for the software/hardware solutions sold and provide technical support for customized demonstrations.
• Work to provide a solid design and implementation of software/hardware solution that meets the customer's business and technical requirements.
• Develop statement of work, and implementation plans, as well as coordinates third-party resources as needed.  Obtain commitment to activities and schedule and maintains the schedule.
• Implement and provide post-sale support for the recommended solution.
• Diagnose and resolves application, software, and connectivity problems requiring on-site support.
• Deliver on-going training for customers and bill when appropriate.
• Work with the customer to research additional revenue opportunities.
• Make recommendations on process improvement and provides documentation as well as necessary return on investment to support recommended improvement.
• Implement, train, and support process improvement that the presales analyst recommends.
• Assist in training the organization in the hardware/software solutions that you support.
• Provide training, support, and guidance to the Systems Engineers on the team.
• Research and make recommendations of new solutions we should sell and support.
• Responsible for ongoing personal skill development through the attainment of appropriate certifications and attendance at training.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

 

Qualifications/Requirements:   

• Minimum of two days in office weekly.
• Valid Driver's license and clean driving record required.
• Highly skilled in IT applications and in communicating technically with client IT professionals.
• Advanced working knowledge of the Windows 2012+ Server Operating Systems, Windows 8+ Desktop Operating Systems, and Macintosh Operating Systems. Application knowledge of Microsoft Office applications; in addition, knowledge of Citrix, ASP Modeling, and Terminal Services Environment.
• Ability to effectively communicate verbally and in writing to internal and external customers, peers, and supervisors.
• Ability to work successfully in a team or independent business environment.
• Ability to focus on high customer satisfaction levels as a mode of normal operation and possess effective follow-up and closing out of problems.
• A balance of technical and people skills and demonstrated consultative selling approach experience.
• A personal style that is proactive and self-motivated.

                                                                                         

Education/Experience:

• BA/BS or Technical College Degree is strongly preferred.
• MCSE, MCP or CDIA+ certifications preferred.
• Requires 2 to 4 years of technical sales support and/or industry-related experience with verifiable, successful hardware, software, and solution performance history.

 

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High energy position dealing with clients on a daily basis.
• Must be able to have own transportation and be able to drive for this position.
• Ability to lift 40 pounds.

For information on the physical demands of this job, see Human Resources.

 

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Loffler Core Values

What Defines our Culture.

• Positive Attitude: Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player.
• Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right.
• Innovation: Be a Visionary. Welcome New Ideas. Work Smarter.
• Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Best in Industry; Field Expert.
• Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.