Customer Success Manager (UK)

The Opportunity

ZEMA Global Data Corporation is a global leader in the development of data management, analysis, and business automation software. ZEMA is our enterprise-level suite of products. ZEMA enables users to capture, transform, manipulate, analyze, report and visualize data quickly and easily. We work with world-class companies in energy, commodities, and finance industry to serve users in trade, risk management and IT. We design and develop ZEMA, a sophisticated suite of products that provide clients with powerful capabilities for data collection, process automation, and business intelligence through web based analytical tools, services, and dashboards. 

We are looking to hire a Customer Success Manager to join our dynamic Business Solutions team to help us with our continually expanding operations. This will be a hybrid position as directed by management.

Responsibilities

• Be the commercial contact point for named ZEMA clients in the EMEA region
• Support the retaining of existing customers by increasing direct contact and managing daily non-sales related matters to improve customer satisfaction levels
• Develop and maintain an understanding of client businesses, their customers and their market context
• Establish and develop strategic relationships in order to generate revenues, maximize profit, and increase market share
• Input and maintain client records in internal systems with accurate, high-quality information to enable effective forward-planning, maximize the success of all marketing initiatives, and maintain up-to-date knowledge of customer activity
• Provide active client support related to ZEMA product usage and/or custom solutions developed for specific clients and projects.
• Act as an effective escalation point for clients, coordinating with internal operational teams as required to ensure client SLAs are satisfied
• Develop and maintain an understanding of the entire ZEMA Suite and the associated value proposition
• Provide client users with data, product, or service recommendations
• Other ad hoc duties as directed by management

Qualifications

• 2-5 years experience working in an Account Management role within the software/ technology industry
• Excellent written and verbal communication skills
• Confident in working strategically to grow large, enterprise, complex accounts.
• Quick learner with the ability to understand technical concepts
• Experience working in diverse, highly technical organisations
• Knowledge and understanding of energy and/or financial markets

About Us

ZEMA Global Data Corporation (ZEMA) is a global leader in the development of data management, analysis, and business automation software. ZEMA is our enterprise-level suite of products. ZEMA enables users to capture, transform, manipulate, analyze, report and visualize data quickly and easily. We work with world-class companies in energy, commodities, and finance to serve users in trade, risk management and IT. Our head office is in Vancouver, BC, and we have operations in Houston, Raleigh, London, Singapore, and Madrid. With a dynamic corporate culture and supportive management team, a career at ZEMA is what you make of it. Our environment is defined by the people that work in our company. We stress a balanced approach to work and healthy living. We are conveniently located nearby Hove Railway Station at the Dock Hub. ZE offers excellent career development opportunities along with a competitive compensation and benefits package. If you are the kind of person who takes initiative, has a positive attitude, and wants to make an impact, then we want to hear from you.