Benefits Coordinator

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.

 

Position Summary: The Benefits Coordinator assists Team Members with benefits enrollment and questions, verifies all insurance billing, maintains Team Member benefit records, and ensures compliance.

SCI Team Member Expectations: All SCI team members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures. follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

 

Essential Duties:

• Responsible for answering benefit-related questions, resolving issues related to access or the use of benefits, and validating and processing enrollment as changes are needed
• Responds to benefits inquiries from managers and Team Members on plan provisions, benefits enrollments, status changes and other general inquiries
• Assists with the open enrollment process
• Reviews Team Member compensation changes in the HRIS system on a bi-weekly basis
• Processes Tuition Reimbursements
• Administers the Student Loan Repayment Program
• Partner with members of Team Member Operations to ensure the company intranet is up to date
• Maintains knowledge of trends, developments, and best practices in compensation and benefits administration
• Administer various Team Member benefits programs, such as group health, flexible spending accounts, health savings account, dental and vision, accident and disability, life insurance, 403(b), and wellness benefits.
• Conduct benefits meetings with Team Members.
• Maintain Team Member benefits filing systems and ensure benefits changes are entered appropriately in payroll system for payroll deduction.
• Assist Team Member with health, dental, life, FSA, HSA and other related benefit claims.
• Verify the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims and costs. Resolve administrative problems with the carrier representatives.
• Monitor COBRA administration.
• Coordinate workers' compensation claims with third-party administrator. Follow up on claims.
• Assist Sr. Total Rewards Specialist in obtaining statistics and information in renewal process of any health, life and retirement plans that benefit the company.
• Prepare and set up meetings designed to help Team Members obtain information and understand company benefits and other related incentive programs. Ensure distribution of required notices.

 

Supervisory Duties:

• None

Education Required:

• High school diploma, Associates degree preferred
• SHRM-CP or SHRM-SCP and CEBS professional designations preferred

Experience Required:

• 3 years of experience in benefits administration

• Extensive knowledge of Team Member benefits and applicable laws
• Experience with a Human Resources Information Systems (HRIS); ADP, UKG
• Proficient with Microsoft Office Suite or similar software.

SCI Value Related Competencies:

• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.

• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)

• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders

• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations.  Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.

Job-Specific Competencies:

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations

• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Physical Demands: Generally, presents standard office environment.  Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment.  May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds.  Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s). Frequently moves equipment weighing up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.  This job description is subject to change at any time.

 

#INDSCIO

 

Disclaimer: The recruitment process is approved by Service Coordination Inc.’s (SCI) Recruitment Committee and subject to change based on business needs.

In recognition of the continuing COVID-19 pandemic, SCI and Montcordia are committed to maintaining a safe and healthy workplace. Because of this, SCI is requiring all new hires to be fully vaccinated. New hires will be required to provide proof of vaccination status as part of the on-boarding process. SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. You may request reasonable accommodation or other exemption to Sonji Ashford at [email protected].

SCI and Montcordia are equal opportunity employers and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI and Montcordia are also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at [email protected] or 410-218-5581.

SCI and Montcordia are committed to fostering a safe and productive workplace for all Team Members and individuals engaged in business with the organization. As such, all positions require the completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer of employment. A 9-Panel Drug Screening tests for illegal drugs within the State of Maryland.

SCI and Montcordia do not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.