Teller

GENERAL SUMMARY
Serves as Credit Union liaison responsible for providing Teller services to members.

ESSENTIAL FUNCTIONS

• Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing.
• Provide routine information on Credit Union services and policies, including eligibility for membership, types of accounts, rates, and office hours.
• Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
• Explain member services available at the Credit Union.
• Process mail and night deposit transactions.
• Provide members with account status, including current balances and loan payoffs.
• Keep up on all Credit Union procedures and services.
• Deposit members' funds into CD and IRA accounts.
• Issue cashier checks and money orders.
• Balance drawer at end of day.
• Provide members with the forms necessary to transact business at the Credit Union.
• Cross-sell products and services offered by the Credit Union.
• Maintain current knowledge of all Credit Union policies and procedures, including compliance with federal laws and regulations as set forth by the NCUA and other regulatory agencies.

NOTE:  The list of essential functions is not exhaustive.  It may be supplemented as necessary from time to time.

ADDITIONAL FUNCTIONS

JOB SPECIFICATIONS

• Requires professional, well-developed interpersonal skills for communicating with members and co-workers.
• Requires knowledge of Credit Union products, services, policies and procedures.
• Requires completion of high school education.
• Requires basic mathematical skills (calculations and concepts involving addition, subtraction, multiplication and division).
• Requires previous work experience in cash handling, retail operations or customer service.
• Intermediate working knowledge of PC applications (Office Suite). 
• Must maintain a good attitude about their job and the Credit Union.

PHYSICAL REQUIREMENTS

Sitting = Frequent                                                   Crawling = Occasional
Standing = Frequent                                               Climbing = Occasional
Walking = Frequent                                                 Balancing = Occasional
Driving an automobile = Occasional                       Reaching Overhead =Occasional
Lifting/Carrying = Occasional                                  Reaching Forward = Occasional  
           Amount of Weight = 25 to 50 lbs.                 Kneeling = Occasional
Squatting = Occasional                                           Push/Pull = Occasional
Bending = Occasional                                             Twisting = Occasional

 

DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.