Training Specialist

Summary:  The Training Specialist is responsible for assisting with EMR training and ongoing medical office competency education and verification for both administrative and medical assistant clinical staff in the office setting to ensure compliance and best practices. The Training Specialist works with administration, operations, physicians, and directors to develop procedures, materials, and implement training to ensure competency as well as clinical and administrative excellence at Center for Primary Care.

Education: Certified Medical Assistant/or LPN required. BLS Instructor Certification preferred.                                  

Experience: 5+ years in a Medical Office environment. Leadership, supervisory, or training experience is strongly preferred. Experience with EHRs,and Microsoft Office (Word,Powerpoint, Excel).

Essential Job Functions:

• Assist with the coordination and delivery of training and provide ongoing support/shadowing for new personnel. 
• Assist with ongoing EHR navigation, clinical skills, and workflow training for existing staff.
• Organize and prepare materials and supplies for training.
• Provide training and assist with oversight/scheduling of float pool employees.
• Help with creation and assist in continued improvement of training support materials.
• Provide classroom, virtual, and one-one-one support for staff and providers.
• Serves as a subject matter expert in administrative and clinical processes, EHR system, and workflows. 
• Assist with testing and troubleshooting EHR applications and processes.
• Evaluate and track staff competencies for new hires and existing staff. 
• Collaborate with management and staff to identify and assess learning needs impacting operational effectiveness.
• Assist with documentation and maintenance of procedures and processes.
• Evaluate trainees, training courses, objectives, and providing constructive feedback for effectiveness of training.
• Conduct follow-up studies of completed training programs to evaluate and measure results and modify as needed.
• Help provide training and reporting, ensuring all providers and staff are current in CPR certification.
• Assist with onboarding of new providers to include EMR training and coordination of various departments to ensure all tasks are completed.
• Works in a medical office environment as assigned performing both administrative and clinical duties on a regular basis to keep skills pertinent to current office processes and procedures.
• Oversee and update training page on intranet.
• Provide support and oversight of virtual medical assistants.
• Assist with VMA productivity and prior authorization reporting to include reviewing patterns and identifying opportunities for improvement.
• Help with facilitation of new hire orientation.
• Other duties as assigned

Performance Requirements:

Knowledge, Skills, and Abilities

• Problem Solving/Analysis
• Communication Proficiency-Verbally and Written
• Organization Skills
• Technical Capacity
• Collaboration Skills
• Detail Oriented
• Flexible and Adaptable to Change
• Patient
• Reliable transportation required as job entails travel to multiple sites

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Mental/Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  At time will be required to drive between office locations.