Receptionist

SUMMARY OF FUNCTIONS:  

Provides front desk and general office support through a variety of clerical activities and related tasks. Responsible for building access, answering incoming calls, greeting guests, and performing other related clerical and administrative duties. 

 

MAJOR DUTIES AND RESPONSIBILITIES:

• Greets visitors in a friendly and professional manner; determines their needs and notifies the person/department being visited 

• Remains within the vicinity of the reception area at all times and coordinates with department staff for substituting during any absence

• Manage building access for all guests and vendors

• Screen visitors at the door to ensure they should enter the Center; ask for ID when necessary.

• Assist parents with check-in/check-out procedures. 

• Answers incoming calls promptly and courteously; transfers the caller to the appropriate staff member; takes complete and accurate messages as needed and distributes messages promptly

• Checks the Center’s voicemail, retrieves messages and delivers accordingly

• Gather, sort, and distribute incoming mail/packages, handle outgoing mailings, order postage supplies, and print stamps if needed. 

• Receive deliveries; sort and distribute incoming mail

• Provides callers with general information such as center address, directions to center, fax number, website addresses, and other related information

• Orders supplies as directed by Program Directors. 

• Oversees and maintains Frazer’s “Info” email and forward inquiries to the correct staff 

• Oversee copier operations and order supplies when needed. 

• Maintains an orderly appearance of reception and lobby area.

• Performs other duties as assigned.

 

PHYSICAL FUNCTIONS:

• Must be able to lift, push, and pull a minimum of 25 pounds

• Ability to sit for extended periods of time

• Ability to look at a computer screen for long periods of time

• Ability to keyboard for extended periods of time

 

EXPERIENCE AND/OR EDUCATIONAL REQUIREMENTS:

• High School Diploma/GED, required

• Minimum of one year experience as a receptionist or administrative assistant

• Minimum of two years experience in people-facing customer service

• Computer knowledge in Microsoft and Google Drive applications, required

NOTICE: Frazer Center is an equal opportunity employer, and a drug-free workplace. Selected candidates will have to undergo substance abuse screening and a criminal background check.