Front Desk Attendant - Lead

POSITION SUMMARY: Deliver friendly, professional service to guests as they check-in and check-out of the property.  Ensure guest satisfaction in pleasurable and difficult situations.

ESSENTIAL FUNCTIONS:

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure  
• Maintain effective communication with all related departments to ensure smooth service delivery  
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels  
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents 
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner 
• Maintain an up-to-date knowledge of resort and local services and supply information and respond to guest queries. 
• Ensure all guest registrations are completed and correspond with guest information. 
• Endure the staff morale is good. 
• Being able to keep staff busy, and all checklist items are completed by the end of their shifts. 
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required:  High School Diploma or Equivalent
• Preferred Degree:  Trade, Tech or Vocational Education in Hospitality
• Previous Leadership or supervisory experience is a required
• Previous Front Desk experience preferred

KNOWLEDGE, SKILLS, AND ABILITY:

• Communicating effectively in writing as appropriate for the needs of the audience. 
• Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). 
• The ability to listen to and understand information and ideas presented through spoken words and sentences. 
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. 
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. 
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 
• The ability to add, subtract, multiply, or divide quickly and correctly.

TRAVEL REQUIREMENTS:

• NA

PHYSICAL REQUIREMENTS:

Regularly walk, stand, and do computer work.

Occasionally lift up to 50 lbs.

Seldom or never sit.

INDEPENDENT JUDGEMENT:

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.