Dealership Operations Manager

Job Title: Operations Manager - People Leader & Customer Advocate

Location: Novi, MI (Onsite, Mon-Fri)

About Us
Southeastern Equipment is a family-owned company that believes in a balanced, values-driven approach to service. We create lasting relationships and prioritize customer satisfaction over transactions. Our Novi Branch is a stalwart partner in the community.

Position Overview
As the Operations Manager at our Novi branch, you'll drive growth, profitability, and high customer satisfaction. Key responsibilities include:

• Team Leadership: Oversee parts and service departments, lead a skilled team, and foster a positive, collaborative work environment.
• Customer Experience: Ensure that each customer interaction reflects Southeastern's values, from the sale to the service lifecycle.
• Operational Excellence: Manage day-to-day operations, meeting quality and efficiency standards to keep the branch running smoothly.
• Sales & Profit Goals: Set and achieve branch-specific KPIs for sales growth and profit, ensuring our Dublin location continues to excel.
• Training & Development: Recruit, train, and mentor staff to support their professional growth and maintain high team morale.
• Facility Management: Maintain a safe, well-organized environment that complies with OSHA and EPA standards.

Qualifications

• Experience: Dealership experience in AG, Construction, Heavy Trucking, or Automotive
• Skills: Strong leadership, customer service, and financial acumen
• Education: High School Diploma or GED (BA/BS preferred)
• Values: A commitment to living our company values—Passionate, Helpful, Hustle, Human, and Customer First

Join Us
If you're a driven leader ready to make an impact in a high-performing branch, apply today to join a team that puts values and customer success first.

Southeastern Equipment Company is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship.

Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.

Our dealership offers full time employees: competitive salary, full benefits (Medical, Dental, Vision, Critical Illness, Life Insurance,401K,  Wellness), and PTO, Company apparel and uniforms provided, boot allowance. EOE.

Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.