Key Account Representative Internship

Summary:

The Key Account Representative Intern is responsible for enhancing and increasing the customer/shipper base of ATS Logistics Services by providing outstanding customer service. This person will work closely with existing customers to ensure current and future logistics needs are met; evaluate and maintain a shipper base in the data system on an ongoing basis; and maintain updated information on all available shipments. This person must understand the ATS value proposition and be able to articulate to others.  Creating long term customer retention and loyalty are primary responsibilities of this position.  

Education and Experience

1. Pursuing a college degree in a related field.
2. Good understanding of marketing, sales, and customer service principles.
3. Proficient in Microsoft Office (Word, Excel, and Outlook) required.
4. Excellent communication skills (written, listening and verbal).
5. Strong sales and negotiation skills.
6. Strong analytical and problem-solving skills.
7. Excellent time management and organizational skills.
8. Strong interpersonal skills.
9. Hard-worker with a drive for results who can persevere in the face of resistance or setbacks.
10. Strong work ethic and sense of integrity; trustworthy.
11. Creative in brainstorming and proposing new ideas and solutions to existing problems.
12. Excellent customer service skills.
13. Excellent communication skills, verbal and written.
14. Willing and able to travel infrequently, including overnight travel.

Essential Duties and Responsibilities

1. Effectively respond to incoming inquiries from customers, utilizing knowledge of ATS's transportation and logistics services.
2. Manage day-to-day needs of customers, with emphasis on order entry and tracking.
3. Use service-centric processes to build long-term relationships with customers.
4. Manage and grow existing business, utilizing social media, email, and effective telephone communication.
5. Negotiate and quote rates with customers, entering and recording all terms and conditions of shipment agreements on a daily basis.
6. Schedule delivery appointments for transportation pick-ups and deliveries.
7. Monitor progress of responsible shipments and keeps all stake holders informed.
8. Interface with national sales representative and Logistics operations team to manage the account and provide outstanding service after the sale.
9. Proactively communicate with national sales representatives the status of each account and any issues that may impact the overall customer relationship with ATS.
10. Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond effectively to questions; write clearly and informatively; able to read and interpret written information.
11. Balance team and individual responsibilities; give and welcome feedback; contribute to building a positive team spirit.
12. Set and achieve challenging goals in support of department goals.
13. In support of ATS's culture, all employees are expected to consistently, effectively and reliably perform in accordance with the Company's values as set forth in our core competencies and behaviors (All Employee Competencies).
14. Perform other duties and responsibilities as assigned.

Supervisory Responsibility

No supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position performs work primarily in an office setting.

1. Constantly in a stationary position and occasionally will move around.
2. Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s).
3. Constantly conversing with internal and external customers in person or via phone system.

Compensation & Benefits:

• The anticipated hourly pay range for this position is between $18.00 - $20.00.  Hourly pay rate offered is determined by relevant experience, education, certifications, and geographic location as compared to others doing substantially similar work . In addition to the hourly rate of pay, employees may be eligible for performance-based incentives, which can vary depending on individual and/or company performance.
• Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package. Employees will have the opportunity to enroll in a variety of benefit programs including health, dental, and vision insurance, as well as a 401k retirement savings plan effective on the first of the month following 60 days of employment. Additionally, we provide paid holidays, paid time off, access to professional development opportunities, wellness programs, and employee assistance resources to our employees. Our goal is to ensure that all employees have the support and resources they need to thrive both professionally and personally.

EEO and Affirmative Action Statement

It is the policy of the ATS to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status.

The ATS designated person for issues concerning Affirmative Action/Equal Employment Opportunity is Director of Human Resources at 320-255-7400.

ATS is committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of the ATS to provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed.

The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.