Sales Support Associate Lead

 

Lead Sales Support Associate
Effective Date: January 1, 2025

Are you ready to lead and inspire a team to achieve operational excellence? Join Southeastern Equipment as our Lead Sales Support Associate (Lead SSA) and become a key part of our sales operations team!

Position Summary

The Lead SSA combines expert-level sales support with leadership responsibilities, guiding a team of Sales Support Associates (SSAs) to success. You'll ensure efficient processes, mentor team members, and act as a liaison between the Sales Support Manager and the SSA team. This role is integral to the seamless operation of our sales activities and delivering exceptional customer service.

Key Responsibilities

Leadership

• Lead, mentor, and guide the SSA team to meet performance metrics, including deal accuracy and response times.
• Act as the primary point of contact for the team, providing support and resolving conflicts.
• Train and onboard new SSAs, fostering their professional growth.
• Host team meetings to review goals and share updates on policies and initiatives.

Operational Support

• Ensure adherence to FIFO practices to optimize inventory turnover.
• Oversee the accuracy of quotes, deal sheets, and sales documentation.
• Collaborate with logistics and branch teams for timely equipment delivery.
• Maintain CRM records and oversee equipment logistics for sales activities.

Collaboration

• Partner with Regional Sales Managers, Operations Managers, and other departments to enhance customer satisfaction and team success.
• Represent the SSA team's needs in cross-functional meetings.

What We're Looking For

• Education: High School Diploma or GED required; post-secondary education in business or sales preferred.
• Experience:
  • 3+ years in sales or operations support.
  • 1+ year in a leadership or mentoring role.
• Skills:
  • Proficiency in Microsoft Office Suite.
  • Experience with CRM systems (e.g., Salesforce) and electronic documentation platforms (e.g., DocuSign) preferred.
• Personal Attributes: Passion, hustle, customer focus, and thoughtfulness in every action.

Why Join Southeastern Equipment?

• Mission-Driven Culture: Help our customers win as part of the leading solutions provider in the construction and related industries.
• Team Environment: Work with a collaborative, high-performing team that shares a commitment to excellence.
• Opportunities for Growth: Play a vital role in our operations while developing your leadership skills.

Other Details

• Travel: Occasional, up to 10%.
• Work Environment: Office-based with regular sitting and computer use.

Equal Opportunity Employer

Southeastern Equipment is proud to be an Equal Opportunity/Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to Lead the Team? Apply Today!
Be a part of a team that values passion, hustle, and customer focus. Your leadership can make a difference at Southeastern Equipment.

Southeastern Equipment Company is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship.

Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.

Our dealership offers full time employees: competitive salary, full benefits: Medical, Dental, Vision, Critical Illness, Life Insurance, 401K with match, Wellness, PTO, company apparel, uniforms provided, and boot allowance. EOE.

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.