Mortgage Consultation Coordinator

GENERAL SUMMARY

Responsible for handling communications and providing administrative support to EFCU's Mortgage Consultation Department.

Responsible for facilitating and coordinating borrowers through the mortgage consultation process.   

Serve as a liaison for Erie Federal Credit Union's Mortgage Consultation Services department. Provide five-star service to borrowers and realtors for real estate transactions.

Assists with providing mortgage service information, develop relationships with Real Estate Agents, Settlement Agencies and other local mortgage professionals.

 

ESSENTIAL FUNCTIONS

1. Serve as EFCU's Mortgage Consultation Coordinator.
2. Greet and welcome members and visitors to the credit union in a professional manner.  Represent credit union to members in a courteous manner following the credit union's Member Service Standards and provide prompt, efficient, and accurate service during each member interaction.
3. Maintain proper log of all visitors to facility according to Erie Federal Credit Union Physical Security Guidelines Policy.
4. Provide members with information on available mortgage lending products and services via phone, email, mail and in person by scheduling initial and follow up appointments.
5. Assist all initial contact of all potential Mortgage Services Department leads sent through the Mortgage Consultation Service Session and the Mortgage Consultation Forum inquiries.
6. Maintain and coordinate the Mortgage Consultation Service Session pipeline, to ensure all Mortgage Leads are properly delegated to the appropriate venue for the lead.
7. Review and manage existing application pipeline on daily basis or as needed.
8. Create and maintain Excel spreadsheets for monthly, quarterly and yearly reports.
9. Assist members with inquiries on EFCU general products.
10. Assist members and real estate professionals with the initial mortgage loan application process to ensure completeness of information.  
11. Review real estate collateral needs and payment plans for members applying for loans.
12.  Assist in intake of outstanding documentation and verification from borrowers ensuring all documentation provided meet requested requirements.
13. Cross-sell credit union products and services.
14. Meet established EFCU Mortgage lending goals.
15. Research and provide information to members on all existing mortgage products offered by EFCU/First Heritage Financial through initial Mortgage Consultation contact.
16. Prepare Special and recurring reports relating to lending activity at the Credit Union.
17. Maintain current knowledge of all Credit Union policies and procedures, including compliance with federal laws and regulations as set forth by the NCUA and other regulatory agencies.
18. Resolve member and realtor issues and professionally manage daily mortgage consultation department needs/requests.

NOTE:  The list of essential functions is not exhaustive.  It may be supplemented as necessary from time to time.

 

ADDITIONAL FUNCTIONS

1. Requires scheduling flexibility to accommodate after-hour availability for Real Estate events.
2. Attend mortgage lending education events, realtor events and homebuying seminars as necessary.
3. Continuing education to advance within the Mortgage Consultation department is encouraged.

 

JOB SPECIFICATIONS

1. Professional, well-developed interpersonal skills necessary for communicating with members, co-workers and other individuals involved in the mortgage lending process.
2. Maintain current knowledge of all Credit Union policies and procedures, including compliance with federal laws and regulations as set forth by the NCUA and other regulatory agencies.
3. Requires knowledge of the Credit Union products and services.
4. Requires thorough knowledge of the Credit Union's lending mortgage functions.
5. Requires knowledge of laws and regulations governing mortgage lending.
6. Requires a self-sufficient, driven and independently motivated individual with strong time management skills.
7. Requires completion of high school education or GED.
8. One year of similar or related experience preferred. Lending or services function of a financial institution preferred.
9. One year of experience with EFCU is preferred. Must be extremely proficient with both Symitar and Synapsys.
10. Must meet financial responsibility, character and general fitness of the Secure and Fair Enforcement for Mortgage Licensing Act (S.A.F.E. Act).
11. Requires PC proficiency and knowledge of Office Suite.
12. Requires proficiency and knowledge in the credit union mortgage LOS system.
13. Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)
14. Must meet all Nationwide Multistate Licensing System (NMLS) Federal Registry requirements.

 

PHYSICAL REQUIREMENTS

Sitting = Frequent                                                 Crawling = Occasional

Standing = Frequent                                             Climbing = Occasional

Walking = Frequent                                               Balancing = Occasional

Driving an automobile = Occasional                     Reaching Overhead = Occasional

Lifting/Carrying = Occasional                                Reaching Forward = Occasional  

            Amount of Weight = 25 to 50 lbs.              Kneeling = Occasional

Squatting = Occasional                                         Push/Pull = Occasional

Bending = Occasional                                           Twisting = Occasional