Software Tester
SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.
Position Summary: The Software Tester role is a key role in the delivery of business solutions within the Enterprise Project Management Team. Working in partnership with various functional areas and technical teams within the organization, the Software Tester will be responsible for understanding, documenting and verifying functional, technical and data requirements within enterprise solution implementations and enhancements.
SCI Team Member Expectations: All SCI team members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures, follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.
Essential Duties:
• Responsible for validation and traceability of functional and data requirements through application systems, vendor implementations, operational procedures and training
• Documenting testing processes, writing test plans and holding traceability reviews to ensure business requirements.
• Perform Functional, Integration, Regression, Parallel and End-to-End testing as needed within project implementations.
• Capture documented test cases, results and tracking defects/issues with relevant descriptions of the issue with detailed steps to replicate.
• Set up test data sets and oversee data control within shared test environments.
• Work directly with Sr. Business Analyst & Subject-Matter Experts to understand the business and data needs and to capture with traceabitlity within Requirements, Business Procedures andTest Plan Documents.
• Work directly with Sr. Business Analyst, Developers and any Vendor Professional Services to understand the implementation of business needs and data integrity within end-to-end technical solution.
• Work directly with User Acceptance Testers to ensure functional test coverage and timeliness to resolution of findings prior to Solution Implementation. When testing is completed and signed off by all parties, this position may assist in user training.
• Becomes equally knowledgeable in all crossfunctional business processes and data interelationships
• Detail oriented with strong problem solving and troubleshooting skills that can assist with identify process gaps, recommend alternatives and bring to resolution during root cause analysis.
• Use metrics and data analysis to demonstrate impact, insights and to monitor solution quality
• Participate in enterprise project lifecycle in activities such as Business Case Development, Requirements Capture, Proof of Concept, Validation Testing, Implementation, Procedure or Training Development
• Clear, proficient communicator able to engage all levels of seniority and project experience
• Contributes to solution effectiveness and data governance using data indicators and measurements.
• Develops SCI Expertise/Applies Relevant Industry Expertise to advance business goals. Optimized end-to-end data flows and data models consistently.
• Supports Enterprise Project Management departmental goal of excellent service delivery by standardization, simplification, collaboration and optimization of processes and operations.
Supervisory Duties:
• No
Education Required:
• BS/BA in Information Systems, related field required or 6 years in related/similar industry experience.
Experience Required:
• Software Testing: 6 years (Required)
• Healthcare and/or Corporate Business Systems: 2 years (Preferred)
• Proficiency with requirements management tools e.g. Visio/Lucid, JIRA, Testing Tools (Required)
• Proficiency with SQL, Power BI (Preferred)
SCI Value Related Competencies:
• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)
• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders
• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations. Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.
Job-Specific Competencies:
• Functional/Technical Skills: Has the functional and technical knowledge and skill to perform their role at a high level of accomplishment.
• Peer Relationships: Can quickly find common ground to solve problems, is seen as a team player and cooperative. Encourages collaboration.
• Business Acumen: Understands the industry of the organization, knowledgable in current and future policies, practices, trends, and information.
• Presentation Skills: Effective in a variety of formal presentation settings. Commands attention and can manage groups. Can change tactics midstream if something isn't working.
• Organizational Agility: Understands the origin and reasoning behind key policies, practices and procedures, understands the culture of the organization.
• Dealing with Ambiguity: Can effectively cope with rapid change and uncertainty; efficient and productive even when processes are not fully in place.
• Approachability: Agreeable, collaborative, comfortable establishing contact.
Pre-Requisites:
• None
Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other
office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.
IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s). Frequently moves equipment weighing up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.
Disclaimer: The recruitment process is approved by Service Coordination Inc.’s (SCI) Recruitment Committee and subject to change based on business needs.
In recognition of the continuing COVID-19 pandemic, SCI and Montcordia are committed to maintaining a safe and healthy workplace. Because of this, SCI is requiring all new hires to be fully vaccinated. New hires will be required to provide proof of vaccination status as part of the on-boarding process. SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. You may request reasonable accommodation or other exemption to Sonji Ashford at [email protected].
SCI and Montcordia are equal opportunity employers and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI and Montcordia are also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at [email protected] or 410-218-5581.
SCI and Montcordia are committed to fostering a safe and productive workplace for all Team Members and individuals engaged in business with the organization. As such, all positions require the completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer of employment. A 9-Panel Drug Screening tests for illegal drugs within the State of Maryland.
SCI and Montcordia do not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.