Customer Service Representative

At FrontLine Bldg. Products, Inc., we've been exceeding expectations in the commercial and residential markets for over 40 years. As a leading manufacturer of maintenance-free aluminum cladding door frames, patio door frames, composite door frames, and more, we pride ourselves on delivering high-quality products engineered with state-of-the-art technology. Our commitment to excellence extends to our employees, as we value teamwork, innovation, and providing exceptional service.

Position Overview:
We are seeking a highly organized and customer-focused Customer Service Representative to join our team. This role will be responsible for providing exceptional customer service, handling office administration, and offering sales support. You'll be a key part of our operations, helping to ensure a smooth workflow between customers, the sales team, and the overall office.  This person will be based in Green Bay but handling products that are made from our Medford location.  

Responsibilities:

• Handle general office administrative tasks, including answering phone calls and directing them to the appropriate departments.
• Maintain office organization, file documents, and assist with general office functions.
• Input and manage data, including importing quotes into our system.
• Generate Bill of Lading (BOLs) using RedWood software and coordinate with carriers for pick-ups.
• Provide customers with updates on order status, shipments, delivery dates, and times.
• Perform other duties as assigned to support team and office operations.

Qualifications:

• High school diploma or equivalent required.
• Experience working in a millwork or windows environment is preferred.
• One year of office experience preferred.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office Products is a plus.

Why Work with Us?
At The Bay Family of Companies, we believe in taking care of our employees and offering a comprehensive benefits package to support their well-being and financial security:

• Health Benefits: Medical, dental, and vision insurance, plus a wellness program with incentives.
• Financial Security: 401(k) with a generous company match, Health Savings Account (HSA) options, and life & disability insurance.
• Work-Life Balance: Generous paid time off, holidays, and opportunities to recharge.
• Additional Perks: Employee discounts, company events, and recognition programs to celebrate your contributions.

***This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.***

 

 

The Bay Family of Companies are Equal Opportunity Employers that maintain a Drug-Free Workplace.