IT Support Specialist

We're looking for a IT Support Specialist to join our team! 

Lakefield Veterinary Group is a rapidly growing national network of veterinary practices and hospitals strategically located across the U.S. We provide comprehensive services that support pet health throughout all stages of life, including preventive care, emergency services, specialty care, grooming, and more. Our expansion is driven by acquisitions, where we preserve and honor the independence and local legacy of veterinarians who wish to transition their practices. We believe that how we treat pets and clients, our team members, and our communities' matters, and the way we consistently approach our work with both passion and compassion is by using our core set of values to guide us every day, every time.

Our values are:
• Do the Right Thing. Every Lakefield Team Member is empowered to make the right decisions for the pet, the client, and the practice.
• Fun! We believe having pets is fun and caring for them should be, too. Infusing fun, camaraderie, and a sense of humor into our day-to-day is part of the Lakefield culture.
• Wow Service. Along with providing exceptional care to pets, we are committed to going above and beyond for our clients.
• Respect. Our relationships with our clients, vendors, and fellow Team Members are built on a foundation of respect.
• Learning. We never stop looking for ways to learn and grow. We welcome new ideas and perspectives and offer learning and development opportunities to Team Members in every part of our organization.

Position Summary:

The IT Support Specialist's primary responsibility will be responding to and resolving Tier 1 support requests.  The ideal candidate will have experience with hardware, software, Active Directory account management, and general application troubleshooting.  Secondary responsibilities include preparing and deploying new desktop/laptop computers.  This includes the initial imaging of the hardware, installing and configuring applications, assisting the end user with data migration needs, and validating full functionality once the hardware has been deployed.  Additional responsibilities include maintaining an inventory of hardware and software licenses, managing hardware procurement requests, and assisting with Tier 1 help desk projects.

Duties:

• Respond to, diagnose, and resolve technical issues for End Users.
• Prepare new computers with appropriate productivity applications.
• Coordinate the deployment of new desktop/laptop computers.
• Maintain and improve the imaging system.
• Create new software installation packages for use with PDQ Deploy.
• Provide remote deployment support for our Acquisition team.
• Create and maintain documentation.
• Manage hardware inventory and track software licenses.

Qualifications:

• 1+ years of IT Help Desk experience
• 1+ years of experience with Active Directory (preferred, not required)
• The ability to work on and track multiple tasks at the same time.
• Excellent verbal and written communication skills.
• Basic knowledge of Windows 10.
• Familiar with Microsoft 365.
• Excellent time management skills.
• Reliable Transportation.
• The ability to reliably commute to the Kent office.
• The ability to lift 50 lbs.
• Some travel may be required.
• High school diploma or equivalent.

?Job Type: Full Time Hourly Non Exempt

Compensation: $23.5- $25.50
Location: This position is in Kent and is required to be in the office 5 days a week (M – F).
 

Benefits:

• PTO
• Employee Assistance Program
• 401K
• Medical
• Dental
• Vision
• Voluntary Life
• AD&D insurance
• Long-term care
• Accident, Critical Illness, and Hospital Indemnity
• Employer Paid Life
• AD&D Employer Paid
• STD and LTD
• Eligible for performance-based bonus

 

Please send resumes to: [email protected]

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