Loss Prevention Officer

A Little About Us

The Guardsman Group stands on over 40 years of experience, unmatched technical capabilities and the unwavering belief in the right of safety for all. Each and every day, our matchless range of services puts Guardsman in the lives of people in every corner of Jamaica and throughout the Caribbean. We've pioneered technologies and perfected procedures to give our customers the best solutions for their homes and businesses. As we enter another decade, we continue to be the industry leader. Today, Guardsman consists of 13 companies and over seven thousand talented staffers who are proud to call themselves a Guardsman.

The Role

Primarily responsible to provide security and safety for guests and staff through compliance with the hotel's standards and procedures.

What You'll Be Doing

• Patrolling the property to ensure that safety and security policies and procedures are adhered to
• Ensuring all guest room doors and all public access doors are secured
• Ensuring all properties security alarms and CCTV cameras are on and functional.
• Monitoring the CCTV footage for any suspicious activity, and reporting to the Security Manager/Supervisor on shift.
• Maintaining clear and concise logs of all nightly occurrences or suspicious activity
• Responding to guest and staff requests quickly and courteously
• Assisting guests/employees during emergency situations
• Notifying appropriate stakeholders in the event of accidents, attacks, or other incidents
• Adhering to key control policy and procedures according to the set standards of the hotel.
• Assisting in training new team members on the job.
• Attending to phone calls with proper telephone etiquette and standard greetings.
• Adhering to department handover/takeover procedures
• Supervising external security officers
• Attending any departmental meetings or training as scheduled

A Little Bit About You

• Excellent communication skills
• Ability to write legible reports and record statements
• Impeccable deportment
• Keen attention to details
• Customer friendly
• Basic computer skills to include knowledge of Microsoft Office Suite – Word, Excel, Outlook

Minimum Qualifications

• A minimum of (5) CXCs subjects, an Associate Degree is preferred
• Customer Service or Team Jamaica training is an asset
• Certification in CPR or First Aid is an asset
• At least two (2) years' of security experience/training
• Valid PSRA licence
• Valid Industrial Security Training Certificate