Operations Manager

Operations Manager (Bilingual English & Spanish)

Location: Palm Desert, California - Onsite

Who We Are

Inland Respite consists of a team of Care Providers and disability experts who work hand in hand with various partners to provide quality services. As a family-owned business, we take great care of the families we work with, making efforts to understand the importance of their family.

About the Role

As an exempt position, the Operations Manager will report directly to the Senior Director of Operations. This role is crucial in overseeing the company's daily operations while contributing to the formulation of both short-term and long-term goals. Responsibilities will include managing billing, payroll, and respite service programs, as well as working closely with various stakeholders to ensure top-tier customer satisfaction.

What You Will Do

• Lead organizational development strategies, consistently assessing operational needs and implementing programs to meet company goals.
• Maintain effective communication with team members, clients, and the regional center to ensure continuity of services and client satisfaction.
• Contribute to the growth of the organization by developing and implementing strategic processes.
• Expand existing services and collaborate with the regional center to enhance service offerings.
• Oversee compliance with agency and regional center policies while maintaining detailed reports on organizational operations.
• Work closely with the management team to design and implement operational frameworks that align with growth objectives.
• Develop and implement short- and long-term strategies to optimize resource allocation and meet service commitments to clients.
• Address and resolve issues identified by clients and staff effectively and promptly.
• Train and supervise staff on new software systems, ensuring adherence to training requirements and certifications.
• Manage client authorizations and ensure accurate data entry for client records and contracts.

What You Need

• Bachelor's degree in Business Administration, Human Services, or a related field. Or a Bachelor's degree; 5+ years of experience may substitute for one year of higher education.
• 5 + years' experience in operations management, preferably within the health or human services sector.
• Bilingual English and Spanish are required.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in data management and reporting.

Why Join Us?

At Inland Respite, Inc., you will have the opportunity to make a significant impact on the lives of individuals with developmental disabilities. We offer a collaborative work environment, competitive compensation, and opportunities for professional growth.

Inland Respite, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.