Customer Service Representative

Experienced Client Service Representatives (CSR)

Client Service Representatives are the customer-relations experts in a veterinary practice. CSR’s are the clients’ first impression of the practice, on the phone or in person. CSR's CSR’s must have organizational skills, excellent telephone and in person communication skills and they must always remain calm under pressure. CSR’s must have compassion for animals and their owners and understand the stress that patients and clients are experiencing.

This position requires the completion of a high school degree or further education. Experience in a veterinary setting required. 

WHAT YOU’LL DO (Essential Functions):
•Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service and Fun
•.Responsible for providing training to new CSRs and existing staff including how to effectively screen and triage cases and follow scheduling protocols.
•Assist incoming clients. Document and enter the pet’s history, service data, and other pertinent information within the practice management software: Cornerstone experience
•Answer complex questions from clients on the phone and in person, acting as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed
•Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
•Assist outgoing clients by providing all necessary instructions, information, and invoices.
•Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
•Respond to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem
•Assist the hospital leadership with administrative duties as needed, including but not limited to providing data and creating reports
•Support a practice environment that promotes collaboration and teamwork and ensure the delivery of quality, compassionate, effective, and efficient health care to pets
•Comply with all practice policies, quality assurance guidelines, and minimum standards of care
•Perform other duties and projects as requested

Full Time Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k
• Team Member Discount for Veterinary Care
• Scrubs provided

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