Start Your Job Search

Search:

Sr. Systems Engineer Level 3

JOB DETAILS:

Hybrid work schedule with a mix of remote and onsite support to our clients located in the Boston, Cambridge, Metro North and Southern NH areas.

COMPENSATION:

Base salary 110-140 range commensurate with experience, quarterly profit sharing and bonus plan, mileage reimbursement, cell/data reimbursement.

BENEFITS / HIGHLIGHTS:

100% paid medical plan including health, dental, vision
Matching 401K
Life Insurance
Disability
Paid holidays
Referral bonuses
Paid certifications
Company social events – quarterly team outings, retreats, holiday parties, game nights

What You'll Do:

Support our customers with great Customer Service, resolving support incidents that will require both onsite and remote work
Identify opportunities and areas of improvement while interacting with clients
Work with clients to suggest technical solutions that meet their business needs
Work on new installs, migrations, troubleshooting, and projects
Interface with third party vendors and act as the liaison for the client
Update internal and client documentation as needed and create and maintain comprehensive documentation of client environments
Responsible for detailed time tracking of work and client interactions
Participate in Teambuilding, Knowledge / Experience sharing and regular feedback and process improvement initiatives
Serve as an escalation point for Tier 1 and 2 engineer support issues
Participate in on-call rotation and after-hours / weekend projects and troubleshooting as needed
Stay on top of new technology and industry trends

What You'll Need:

Bachelor's Degree or equivalent working experience
7+ years' experience in an IT Engineering/Consultant role, preferably at an MSP
5+ years' interactive customer support/service (internal or external) experience within a Professional Services environment
You are a team player that can live by the NENS core values
A passion for customer service
Exceptional written/oral communication skills and the ability to listen
Reliable transportation required and the ability to walk/stand for 8+ hours a day
Permanent work authorization in the US
Ability to work in a fast-paced, ever-changing environment
Strong work ethic and self-motivated with the ability to manage multiple priorities
Strong time management skills

Technical Knowledge & Experience:

Advanced experience in multiple areas of the Microsoft O365 and Azure platform (setup, configure, troubleshoot)
Advanced experience with SharePoint and Intune
Advanced experience with Cloud infrastructure technologies (AWS, Azure GCP)
Advanced experience in Microsoft server and workstation technologies
Advanced experience in server virtualization technologies
Experience with Security Technologies or MFA
Proven background of providing excellent customer service
Demonstrated analytical and troubleshooting skills
Strong understanding of networking (firewalls, switching, wireless) across client environments
Demonstrated experience with backup and recovery solutions
Demonstrated experience with storage technologies
Experience with automation and scripting (PowerShell)
Humility and ability to escalate issues where there is no clear path to resolution
Ability to identify opportunities and areas of improvements for clients
Certifications in the following technologies a nice plus: Microsoft, Cisco/Meraki, VMware, Okta