Key Account Manager

We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.

Essential Duties and Responsibilities

• Manages customer programs from purchase order though final delivery.
• Coordinates internal and external resources to ensure efficient execution and on-time delivery of projects.
• Establishes and cultivates excellent customer relationships. Serves as the primary interface with customers to answer questions, resolve issues and provide information.  
• Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
• Works with Operations and Planning Teams to confirm appropriate delivery dates.
• Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
• Helps problem solve pricing and/or delivery issues to ensure customer satisfaction. 
• Maintains and monitors Issues Register for each program to ensure timely resolution of all open actions.
•  Performs risk management and escalates to management appropriately.
• Ensures compliance with internal standards, processes and procedures.
• Ensures that the Company has appropriate legal documentation for all contractual obligations.
• Ensures that all technical communications and shipments to customers are in compliance with ITAR.
• Performs other duties as assigned by Manager.

Qualifications/Requirements

• Bachelor’s Degree
• Excellent problem-solving skills
• Excellent customer service and communication skills
• Proficient in Microsoft Office applications

Qualifications/Preferred

• Documented technical experience
• Experience reading and understanding drawings, designs, and specifications
• Program Management experience
• Ability to understand customer quality, commercial, and technical requirements