Help Desk Analyst

Maron Marvel’s devoted attorneys and staff work in synchrony to climb higher, smarter, and faster to elevate national litigation risk management. Our lawyers are focused on winning by being fearless, loyal, efficient, and steadfast. We are equally committed to making the world and legal profession better through dedicated DEI, community service, and attorney development work.

From the start, Maron Marvel attorneys had a passion for superior work product, a distinctive culture rooted in mass tort litigation, and an obsession with exceptional client service. Today, with over 100 attorneys in 14 offices in 12 states, Maron Marvel is best-in-show in national litigation risk management and mass tort defense. The firm serves as national, regional, and trial counsel to Fortune 500 companies with multiple operations located in the most dangerous plaintiff jurisdictions in the country. Maron Marvel’s clients come from the energy, construction, manufacturing, technology, transportation, insurance, and liability-related industries. In addition to mass toxic torts, the firm also offers legal services concerning commercial disputes and liability-related defense.

Maron Marvel has an immediate opening for a Help Desk Analyst.  The Help Desk Analyst will provide IT support and troubleshooting for the law firm’s staff, including attorneys, paralegals, and administrative personnel at multiple locations. This individual will be responsible for resolving technical issues, managing software and hardware systems, and ensuring that all legal technology tools are functional and secure. The ideal candidate will have a strong background in IT support and an understanding of the unique needs of a law firm environment.

Key Responsibilities:

• Prioritizing and coordinating work for Infrastructure & Support team and ability to work in high stress situations that need immediate resolutions.
• Assisting the Infrastructure & Support Team with providing a high level of technical support while managing software, hardware and network architecture that makes up the firm’s technology.
• Responding to automated system alerts from firm’s monitoring system and escalating appropriately to restore operational status.
• Troubleshooting any problems arising from computer desktops, laptops, mobile devices, and/or network devices.
• Supporting both wired and wireless network technology to ensure continued connectivity and device communications.
• Documenting and troubleshooting corrective actions taken to resolve technical issues in firm’s ticketing and help desk system.
• Creating knowledge base and procedures on steps to resolve technical issues.
• Managing firm’s ticketing and helpdesk system and providing additional follow-up on previously resolved issues. Providing daily management of all service calls and requests.
• Performing asset management activities to include inventory, maintaining, updating, replacing and processing end of life activities for defective, damaged and older equipment.
• Ensuring that equipment is disposed of securely by taking actions such as wiping/shredding hard drives.
• Assisting with customer support notices and alerts regarding system status.
• Providing operating system and application updates to both Windows and Mac computers.
• Providing remote support and ensuring machines are configured and have software
• Necessary to facilitate remote administration.
• Supporting firm connected resources and making sure staff have access to devices such as printers and shared network drives.
• Assisting technology coordinator/trainer on proper computing techniques and educating staff on using systems.
• Providing on-call support during business and/or after hours, depending on the firm’s needs.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or technology related field.
• Minimum of 2-3 years of experience in technical support, preferably in a legal or professional services environment.
• Strong understanding of IT systems, networks, hardware, and software.
• Experience with legal-specific software (e.g., document management systems, timekeeping software, eDiscovery tools) is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and operating systems (Windows, macOS).
• Familiarity with cloud-based systems and remote work tools (e.g., Zoom, Microsoft Teams, VPNs).
• Excellent communication skills and the ability to explain technical concepts to nontechnical users.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Knowledge of cybersecurity best practices and data privacy regulations (e.g., GDPR, HIPAA, or similar).
• Strong attention to detail, organizational skills, and a customer-service-oriented attitude.

Preferred Skills:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Previous experience working in a law firm or legal environment is highly desirable.