Chief Operating Officer - The Family Credit Union

The Chief Operating Officer (COO) is a key member of the executive leadership team, responsible for overseeing the day-to-day operational functions of the credit union. This hands-on leader ensures that operations align with strategic vision, regulatory compliance, and exceptional member service. The COO should be people-centric and foster a collaborative culture focused on operational excellence, risk management, and sustainable growth.

This full-time exempt position is located in Davenport, Iowa typically working Monday to Friday from 8:00 AM to 5:00 PM.

Key Responsibilities:

• Provide executive oversight of branch operations, member services, lending, ATM networks, and fraud prevention to ensure operational excellence and regulatory compliance.
• Lead and develop key operational leaders, including directors of retail operations, branch operations, and fraud, fostering a culture of accountability and high performance.
• Partner closely with the CEO and Board of Directors to shape, align, and execute strategic initiatives that drive organizational growth and member value.
• Champion strategic innovation by evaluating industry trends, implementing process improvements, and leveraging technology to enhance efficiency, member satisfaction, and scalability.
• Serve as a visible, hands-on leader, proactively supporting teams and stepping in when necessary to maintain momentum and service continuity.
• Identify and implement opportunities to elevate the member experience through continuous feedback, process refinement, and frontline engagement.
• Provide coaching and operational guidance to staff across departments, reinforcing a member-centric and mission-aligned culture.
• Oversee the management and performance of the ATM network, ensuring security, reliability, and accessibility for members.
• Collaborate with IT and facilities teams to proactively address operational challenges and infrastructure needs.
• Monitor key performance indicators (KPIs), analyze operational data, and drive initiatives to improve efficiency, mitigate risk, and support data-driven decision-making.
• Regularly communicate operational updates, compliance matters, and risk assessments to the CEO, supporting transparent executive oversight.

What We're Looking For:

• A proactive, self-motivated leader who thrives in dynamic environments and demonstrates strong decision-making under pressure.
• Deep expertise in regulatory compliance, with the ability to embed risk management and regulatory standards into day-to-day operations.
• Exceptional interpersonal and leadership skills, with a track record of building trust, fostering collaboration, and leading with empathy and integrity.
• Demonstrated success in managing diverse teams across operational functions and aligning resources to support strategic business objectives.
• Proven experience in the Iowa credit union landscape, with a strong understanding of member needs, regulatory expectations, and regional market trends.
• Familiarity with Fiserv Portico core processing systems is preferred; adaptability to learn new technologies is essential.
• A minimum of 5–7 years of progressive leadership experience in credit union or financial services operations is required.

Reporting Structure & Culture

• This position reports directly to the Chief Executive Officer (CEO), working as a key partner in shaping the strategic and operational direction of the credit union.
• The Chief Operating Officer will lead a cross-functional team within a growing credit union of 70 employees, with direct oversight of critical operational departments.
• The ideal candidate brings a collaborative spirit and thrives in a mission-driven organization committed to service excellence, transparency, and a strong community presence.

Qualifications

• Minimum of 5–7 years of progressive leadership experience in financial services, with a strong preference for experience in the credit union sector.
• Extensive knowledge and direct oversight experience in operations, regulatory compliance, BSA/AML, OFAC, fraud prevention, and internal auditing.
• Proven track record as a hands-on, people-focused leader who fosters trust, accountability, and performance within diverse teams.
• Comprehensive understanding of credit union regulations, operational best practices, and member service standards.
• Exceptional communication, analytical, and interpersonal skills, with the ability to navigate complex operational challenges and build cross-functional alignment.

Compensation & Benefits

• A competitive compensation package will be offered, based on the candidate's experience, geographic location, and alignment with the role's responsibilities and scope.
• In addition to base salary, the position includes a generous benefits package that supports employee well-being and long-term career growth.

**Credit and criminal background verification required on all applicants.

The Family Credit Union is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.