Loan Quality Control Specialist

Job Title: Loan Quality Control Specialist

Status: Non-Exempt

Reports To: Chief Operations Officer

Supervisory Responsibilities: N/A

Job Summary: The Loan Quality Control Specialist is responsible for ensuring the accuracy, completeness, and compliance of loan files through ongoing review and analysis. This role monitors lending practices to identify errors, trends, and training opportunities. Responsibilities include performing quality checks, maintaining detailed documentation, and supporting process improvement by mentoring and training lending staff on file standards, best practices, and regulatory expectations.

Essential Functions:

Job Specific:

• Conduct regular reviews of loan files to ensure accuracy, completeness, and adherence to internal procedures and regulatory requirements.
• Track and report quality control findings, identifying trends, recurring errors, and areas for staff development.
• Communicate findings and feedback to appropriate team members and supervisors to ensure timely resolution and continuous improvement.
• Collaborate with lending leadership and other departments to maintain and update quality control procedures and documentation standards.
• Provide training and mentoring to lending staff on loan file preparation, documentation accuracy, and process improvements.
• Assist in the development of resources and reference materials to support consistent and compliant lending practices.
• Support audits and regulatory exams by preparing and organizing documentation as needed.
• Stay current on lending regulations and internal policy changes that impact quality control standards.
• Perform additional duties as assigned to support lending compliance and operational quality.

Bank Specific:

• Exhibit professionalism in appearance and attitude, maintaining confidentiality and ethical behavior at all times.
• Provide timely assistance and support to both co-workers and customers, ensuring exceptional service and accurate information.
• Demonstrate a commitment to The First State Way by upholding First State's customer service standards in all interactions, fostering positive relationships with both external customers and internal team members.
• Adhere to regular attendance, punctuality, and break schedules.
• Take responsibility for personal actions and be accountable for performance.
• Promote and cross-sell company services while participating in training opportunities as required.
• Complete annual bank-wide training as required, ensuring all necessary knowledge and skills are up to date.
• Remain vigilant and knowledgeable about crisis procedures, including emergency protocols such as robbery.
• Comply with all bank policies, procedures, and regulations, and report any concerns to Human Resources or upper-level management immediately.

Knowledge, Skills, and Abilities (KSAs):

• Proficient in Microsoft Office and general office machinery.
• Attentive to detail with a high degree of accuracy.
• Self-motivated and capable of working independently.
• Effective at interacting with customers, management, and other employees.
• Strong critical thinking, problem-solving, and analytical skills.
• Excellent customer service orientation and communication skills, both verbal and written.
• Flexible and able to work under pressure, prioritize tasks, and meet deadlines.
• Well-organized with a courteous and diplomatic approach.
• Demonstrates sound judgment and strong organizational skills.
• Able to hear and communicate effectively with customers, co-workers, and external contacts.
• Proficient in reading and writing.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field; or commensurate experience in loan operations or banking quality control.
• Previous experience in lending, loan operations, or quality control preferred.
• Strong understanding of loan documentation standards and regulatory compliance requirements preferred.
• Valid motor vehicle driver's license required.

Physical Demands:

• Engage in routine physical activities such as walking, standing, sitting, stooping, bending, pushing, and pulling.
• Ability to read reports and use a computer effectively.
• Lift and carry items up to 30 pounds daily, including file boxes and office supplies.

Work Environment:

• Primarily indoors in an environmentally controlled setting.
• Occasional travel by car to visit other company locations may be required.
• Flexibility for occasional evening and weekend work to achieve established goals.

 

Note: The statements herein are intended to describe the general nature and level of work being performed by the employee assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the employee.