Customer Experience Specialist

Join our team and help shape the future of connectivity indoors and outdoors. Together, let's push the boundaries of technology and advance sustainable networks worldwide.

As a Customer Experience Specialist, you will be responsible for supporting the Outdoor Wireless and Distributed Antenna Systems Business segments as part of the Customer Experience team. You will work closely as the main customer liaison to complete customer queries and order intake issues in a complex and exciting B2B environment. This role is remote and can be located anywhere in the United States. 
 

How You'll Help Us Connect the World:

• Play a key role in supporting the customer experience at Outdoor Wireless Networks, LLC
• Build positive relationships with customers and internal teams
• Serve as the primary point of contact for customer orders and queries
• Manage order intake, delivery, and invoicing in a B2B environment
• Contribute to the go-to-market strategy and support sales teams
• Ensure customer satisfaction through efficient service and collaboration
• Participate in process improvement, testing, and training projects
   

Required Qualifications for Consideration:

• 5-7 years as a Customer Service/ Experience Representative
• Previous experience in a data-driven environment within a matrix and multinational organization
• Microsoft tools especially Excel knowledge
• Experience in SAP
   

You Will Excite Us If You Have:

• Familiarity with Power BI, Advanced Excel, Power Apps, and automation tools is a plus

 

Why ANDREW?

Explore exciting career opportunities at ANDREW, part of the Amphenol family. With a legacy of over 85 years in wireless innovation, we empower mobile operators and enterprises with cutting-edge solutions.

ANDREW, an Amphenol company, is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. ANDREW offers the opportunity for career growth within a global organization. We believe that our company is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

ANDREW is an "Equal Opportunity Employer" - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin

For additional company information please visit our website at https://www.andrew.com/
 

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