Representative, Customer Experience

Join our team and help shape the future of connectivity indoors and outdoors. Together, let’s push the boundaries of technology and advance sustainable networks worldwide.

 

How You’ll Help Us Connect the World:
 

As a Representative, Customer Service, you will be responsible for working with customers to support sales activities, including full lifecycle customer support as part of the Comsearch business unit. You will work closely with the Comsearch engineering teams to provide proactive support, ensuring that the highest level of customer satisfaction is achieved.  This role will be virtual supporting the USA Eastern Time Zone business hours.

You Will Make an Impact By:

·       In conjunction with engineering teams, work to proactively drive key service opportunities through the sales process. Overseeing unique customer requirements and advising Operations and Management of any potential problems/details that could significantly impact overall order and or sales revenue plans. 

• Providing customer quotes for standard pricing. Supporting the proposal process, RFQ, RFI and e-auction activities. Fulfilling customer inquiries for sample requests and literature requests.
• Being a central point of contact for customer requests, complaints and credit management. This process consists of, but is not limited to, SAP notifications, credit and debit requests, tracking and tracing of delivery. Acting as internal point of escalation for these issues.
• Assisting in the resolution of payment issues between customer and the A/R departments to ensure lowest level of DSO is achieved.
• Answering the Comsearch 800 Customer Service phone line and tracking customer requests through to resolution.
• Responding to online Customer Service requests, tracking through to resolution.
• Providing review of internal reports and conducting research to inform engineering team and customers of needs and deadlines.

 

Required Qualifications for Consideration:

• HS Diploma or equivalent.
• 36 to 48 months experience as a Customer Service Representative.
• Excellent written and verbal communications skills with attention to spelling, grammar and other details.
• Proficient with Microsoft Office products, particularly with formatting and following company brand guidelines.
• Proficient in assessing customer needs showing evidence of using diplomacy and tact.  Can diffuse even high-tension situations comfortably.  High level understanding of SAP and familiarly of customer management tools and processes.
• Ability to work independently with little supervision.

 

You Will Excite Us If You:

• Show a strong desire to learn, ask questions and improve processes
• Have evidence of successful customer relationship management skills
• Have experience in wireless telecommunications

Why ANDREW?

Explore exciting career opportunities at ANDREW, part of the Amphenol family. With a legacy of over 85 years in wireless innovation, we empower mobile operators and enterprises with cutting-edge solutions.

ANDREW, an Amphenol company, is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. ANDREW offers the opportunity for career growth within a global organization. We believe that our company is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

ANDREW is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin

For additional company information please visit our website at https://www.andrew.com/