Process Optimization Specialist/AI

This position is for 8-12 weeks

Remote work.

We are seeking a forward-thinking Process Optimization Specialist with strong expertise in process transformation and applied AI technologies. This role will focus on a select group of identified business processes that are ripe for optimization, driving measurable efficiency gains through a combination of process redesign and advanced agentic AI tooling. The ideal candidate will bring deep process improvement experience, hands-on familiarity with AI platforms (especially AWS-based services such as Bedrock), and the ability to collaborate with both technical and business stakeholders to deliver impactful results.

Key Responsibilities

• Lead the transformation and optimization of targeted business processes, leveraging process change methodologies and agentic AI tooling.

• Partner with business leaders to identify pain points, assess opportunities, and design AI-enabled process improvement strategies.

• Develop proof-of-concepts and scalable solutions using AWS services, including Bedrock and related AI/ML capabilities.

• Translate business needs into AI-driven workflows that enhance efficiency, reduce costs, and improve customer experience.

• Collaborate with cross-functional teams including operations, IT, and data science to deliver end-to-end optimized solutions.

• Monitor performance of optimized processes, establish KPIs, and continuously refine solutions to maximize impact.

• Stay current with emerging trends in agentic AI, automation, and process intelligence, bringing innovative ideas to the organization.

Qualifications

• 7+ years of experience in process optimization, business transformation, or operational excellence.

• Strong knowledge of process improvement methodologies (Lean, Six Sigma, BPM).

• Practical experience with agentic AI platforms, ideally AWS Bedrock, and a solid understanding of applied AI/ML concepts.

• Ability to bridge business needs with technical capabilities, translating requirements into scalable AI-enabled solutions.

• Excellent analytical, problem-solving, and critical thinking skills.

• Strong communication skills with experience in stakeholder engagement and customer-facing roles.

Preferred Skills

• Experience with AWS ecosystem (SageMaker, Lambda, Step Functions, etc.) beyond Bedrock.

• Familiarity with intelligent automation, RPA, or AI-driven decisioning.

• Knowledge of change management frameworks (e.g., Prosci).

• Experience in regulated or complex industries (finance, healthcare, utilities, government).