Assistant Coordinator, Enrolment Services and Academic Records

Athabasca University's Office of the Registrar is recruiting for a full-time Assistant Coordinator, Enrolment Services and Academic Records. 

 

This is a temporary position ending January 31, 2026.

 

The Position:

Consistent with University policy and the objectives and priorities of the Office of the Registrar, the incumbent will provide training to all Enrolment Services and Academic Records Unit staff regarding interpretation of policy and procedures, and all processes and functions within the unit. The incumbent is one of two resource people for Enrolment Services and Academic Records for interpreting policy & procedure within the unit. The two Assistant Coordinators will be responsible for all first level appeals requesting exception to the policies concerning Enrolment Services and Academic Records. Other duties include assisting in the development and maintenance of policy, procedures, and calendar regulations concerning Enrolment Services and Academic Records by identifying areas that require review, assisting with the development of Unit training plans, strategic plans, updating training plans, monitoring staff progress through the training process as well as managing Unit reporting, statistics and developing and initiating other quality assurance activities for the Unit. The incumbent will be required to work closely with the other Assistant Coordinator in the unit and the Coordinator, Enrolment Services and Academic Records to provide updates and information on day-today operations, how policies, procedures and calendar regulations are working and to recommend improvements to the Unit operations. The incumbent is one of two positions that will act as the back up to each other and to the Coordinator of Enrolment Services and Academic Records and will assume the day-to-day supervision of the Unit in their absence.

 

Qualifications:

•  A two year post-secondary diploma and three years of progressively responsible post-secondary experience, or a combination of education and experience deemed acceptable to the University. Experience within a Registrar's Office or other high volume processing environment is preferred. A minimum of three years of this experience at a supervisory or trainer level is preferred.
• Previous formal training and/or supervisory training would be an asset.
• A working knowledge of the data entry and retrieval operations of a computerized information system.
• The ability to develop, maintain and implement procedures, training manuals and training plans.
• Excellent interpersonal skills, including the ability to understand, influence and serve students, colleagues and subordinates.
• Excellent written and verbal communication skills.
• Excellent organizational and analytical skills.

A detailed job description can be viewed at: Assistant Coordinator, Enrolment Services and Academic Records

Contact Information:

For more information regarding this role, please contact Daisy Ramos, Coordinator, Enrolment Services and Academic Records, at [email protected].