Bellperson

Summary Guest Service Attendants are required to work closely with the Front Desk Staff, Management and other hotel departments in providing exceptional guest service including but not limited to guest luggage assistance, deliveries/runner, Courtesy Shuttle Driver, local information source and other misc. needs as

Shuttle Driver

Position Summary: To provide efficient and courteous assistance to guests by providing shuttle trips to and from any location on the resort, according to Big Cedar Lodge standard operating procedures, to maximize guest satisfaction and room revenue. Essential Functions: Greet guests with shuttle needs in a courteous and prompt manner Maintain cleanliness of shuttle at all times Acquire

CLUB Customer Service

Position Summary: Provide legendary customer service experience by greeting and assisting guest, presenting them with the benefits to become a CLUB Member, and executing the application fulfillment and other processes from start to finish. Ability to consistently exceed guest expectations and show commitment to Big Cedar Lodge Core Values. "Bass Pro Shops CLUB let

Vice President Guest Experience and Security

POSITION OVERVIEW Responsible for creating, implementing, maintaining and evaluating the guest experience and service standards across all front-of-house staff. Responsible for the overall direction and management specific to the Guest Services and Security departments. Plans, directs and oversees ongoing development and implementation of comprehensive guest relations, crowd management, and security programs and processes for American Airlines Center to ensure the s

Guest Experience Manager

Position Overview: The Guest Experience Manager will guide and support staff to deliver excellent customer service standards that ensure a welcoming and safe guest experience and work environment. Manages part-time staff and is responsible for overseeing the day-to-day administrative operations of the department. Continually works toward improving all levels of service to increase the guest experience and improve overall performance. Su

Bellperson

Summary Guest Service Attendants are required to work closely with the Front Desk Staff, Management and other hotel departments in providing exceptional guest service including but not limited to guest luggage assistance, deliveries/runner, Courtesy Shuttle Driver, local information source and other misc. needs as

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